Mobile users opt for live banking channels

Posted on Categories Blog

LiveBank users prefer contacting their bank via mobile devices, and the go-to feature is the chat, according to BZ WBK (Santander Poland).

LiveBank is an integrated solution that allows bank customers to use text chat, audio and video channels. BZ WBK (Santander Poland), the first bank using both the browser-based and mobile version of Live Bank across all communication channels (chat, audio and video), revealed their surprising statistics. Read more