LiveBank takes Greek bank into a new era of customer service

LiveBank takes Greek bank into a new era of customer service
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LiveBank will allow the largest Greek bank to create an e-branch service [1] – an innovative form of customer service that uses virtual advisors. This is yet another leader of a local banking sector which has decided to meet the needs of its customers by deciding to cooperate with the Cracovian company.

Piraeus Bank is a Greek bank which owns 30% of the market in the country [2]. It has teamed up with Ailleron SA, which will be responsible for the expansion of the bank’s offer with the help of the Cracovian company’s flagship technology – LiveBank. The result of this cooperation is the launch of VTS (Video Teller System) self-service kiosks, which allow for, among others, video contact with advisors, uploading documents, and payment and cash withdrawal. So far, three nationally innovative pilot bank branches have been launched in the Attica region – the first of them has been in service in Athens since December 7, 2016, and is currently able to replace the classic bank branch at least 90% of the time. The VTS solution was created in cooperation with Printec, a Greek technology group which is Ailleron SA’s partner in Central and South-Eastern Europe. The partnership is based on Printec supplying devices that enable the creation of an innovative bank branch. The role Ailleron SA is to design and develop software dedicated to devices whose domain is the intuitiveness and safety.

As Piotr Skrabski, CEO of LiveBank at Ailleron SA, explains: “The fully automated Piraeus Bank branches are a response to the changing times in the banking sector that we are currently witnessing. Banks are looking for solutions that will improve the quality of the services offered and meet the demands of today’s consumers and significantly reduce rising costs. The answer to this trend is LiveBank, whose implementation saves customer time, provides them with transaction security, and simultaneously expands the possibilities in comparison to the traditional bank branch and significantly reduces operating costs. We have recently successfully established cooperation with banks on different continents, which only confirms the versatility and flexibility of our solution, as it works equally well in Europe, Asia or the Middle East.”

Piraeus Bank is a leader on the Greek banking market which has branches in 8 European countries and whose total assets amount to over 82 billion euros [3]. It is yet another internationally recognized bank, after Commerzbank and Standard Chartered, which has decided recently to cooperate with Ailleron SA.

LiveBank is a solution which responds to the requirements of a dynamically digitalizing society. It is a bridge of sorts, linking mobile banking to its traditional counterpart. Virtual bank branches are based on intuitive contact with the so-called “remote advisor” and use the latest technologies to the greatest extent possible to replace the traditional bank branch. As a result, it reduces bank costs, shortens customer service, significantly increases the number of applications, and allows banks to improve the quality of their services, among others, by extending the amount of working hours per day, or increasing security using biometric verification.

 


Reference:
[1] http://www.piraeusbank.gr/en/Idiwtes/Kanalia-Eksypiretisis/e-branch
[2]http://www.piraeusbankgroup.com/en/group-profile/brief-profile
[3] http://www.piraeusbankgroup.com/en/investors/financials/financial-results-categories