Is time important to you?

Want to shorten the customer service process?

Making
an appointment
Meeting
in the bank
Collecting
required
documents
Signing
the application
Waiting
for decision
Signing
the contract

LiveBank

Fast and convenient virtual service.

All your stuff
in one place
Waiting
for decision
Signing
the contract

Virtual branch

Even faster customer service.

LiveBank is not just a video channel
It is so much more!

LiveBank allows you to launch a virtual bank branch. It is a modern
and convenient communication, cooperation and transaction channel.
This ensures the highest level of customer satisfaction.
Specializing in the banking industry, we learned the principles guiding
business processes. We know how to meet your client’s needs more quickly
and efficiently. With a virtual advisor in the browser and on mobile devices,
the client does not even need to go anywhere.

Ask for a demoDownload materials

Discover the power of efficient service

Step 1

Acquire a client

Meet the needs of the client in a simple,
friendly way, bring him into the bank
and offer new opportunities.

Active
Engagement

Advise actively, when needed. Acquire a new client.

Online
legitimation

Remote authentication without the client needing to be present in the branch.

Virtual
meeting

Schedule a meeting or advise a client on demand. In various service channels.

Step 2

Increase sales

You won't withdraw money at a virtual branch.
But all the other processes
can be completed thanks to LiveBank.

Increase
effectiveness

Full, transactional and encrypted service from the beginning of the process to its authorization and closing.

Integrate
it fully

Built-in banks tools, connection routing and system integration mechanisms with bank processes.

Serve
interactively

Interactive screens allow both the client and the advisors to modify product parameters.

Step 3

Serve the client

Be where your client is.
Thanks to an effective video connection,
serve him like you would in a branch.

Serve
24/7

All communication channels: video, audio, chat. Full transactionality regardless of form of contact.

Advise
 

Two-way work on documents, file exchange, interactive forms, screen sharing, 2+1 connections.

Human
touch

Face to face service and advice. Just like at a branch.

LiveBank works everywhere

Web

Chrome, Firefox, Safari, Opera

Android

Android 4.0+, all devices

iOS

iOS 6.0+, Iphone 4s+, iPad2+, iPad mini

Windows Phone

Windows Phone 7.0+, all devices

Others

ATM, VTM, Kiosks, Self Service branches

Plane mode

Only if WIFI is available

Security is key

Customer preferences require the introduction of more powerful and modern forms of communication and service.
A virtual branch gives easy and comfortable access to banking services anytime and from anywhere.
As part of the service, customers need certainty that every connection is 100% safe.

Biometrics

authorization
based on specific
characteristics

ID recognition

verification of the details
of identity documents

Identity verification

remote authentication
using video call

Recording a call

session repository
enables rapid
complaint management

Encryption connection

complete transaction
and communication security

Signing of documents

signature
on touch screens

We invite you to contact us

Piotr Skrabski

Piotr SkrabskiGeneral Manager

Did you know?

A virtual branch will work
perfectly wherever efficient
service is crucial.

Insurance companies

Financial consulting

Investment funds