Want to find out how to acquire customers effectively within video banking? And how to increase sales in digital banking channels?
An analyst at Forrester Research, a digital banking executive and FinTech experts will be the featured speakers at the webinar to analyze the trends and needs in the field of DIGITAL customer onboarding.
The World Economic Forum’s report on the future of the labor market estimates that in 15 countries accounting for 2/3 of global jobs, 7.1 million jobs will be eliminated in the next five years, and 2 million new jobs will be created. This clearly negative result will be partly due to the development of automation and robotics. How does this affect the banking sector?
There are more than 600 of them throughout the world – chatbots, or virtual assistants that is. Their task is to greet customers, answer basic questions, and propose products and services after identifying the needs of customers.
Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the door to subsequent platform implementations, among others in China, Taiwan and Hongkong.
The changing habits of customers in how they use banking services are causing many new ideas that respond to the new consumer needs to appear. As more and more customers use services remotely, banks are developing self-service banking. One of the directions of development of virtual banking is a kind of bridge between the services provided at branches and internet banking. Read more
LiveBank will allow the largest Greek bank to create an e-branch service  – an innovative form of customer service that uses virtual advisors. This is yet another leader of a local banking sector which has decided to meet the needs of its customers by deciding to cooperate with the Cracovian company.Read more
In recent years, new technologies have replaced traditional solutions . The report by McKinsey & Company leaves no doubts about this. Inhabitants of this part of the world adapt new technological solutions with great ease .
Banking innovation season is in full swing. More and banks are competing to seewho can modernize client relationships more and how to make contact even safer. The fight for domination is taking place everywhere, in both audio and video channels. So, who will win? Read more
The attention span of the typical millennial is only 8 seconds — one second less than that of a goldfish. But as negative as that sounds, it’s not really a bad thing. Millennials are astonishingly good at separating truly relevant information from noise, which they let fade away in the background. That’s why in order appeal to millennials and win their trust, we need a much more personalized approach that takes into consideration their level of financial literacy, the needs they have, and the issues they face.
With more companies offering countless different services than ever before, competition is merciless, regardless of industry. And more than ever before, things like a transaction being just a bit faster or making a client’s experience just a bit more positive play a crucial role in a business’ success. No company can function without a bank, but with hundreds of banks to choose from, how can we make sure that entrepreneurs will choose ours? Increasing efficiency is the perfect place to start.