“Bank customers expect to encounter human advisors at different steps of collaboration. Therefore, digital banking executives' main task is to improve digital acquisition and onboarding processes using video banking technology.”

Sławomir Lachowski, founder of mBank, #1 digital bank worldwide

SUMMARY

An analyst from Forrester Research, a digital banking executive and FinTech experts will be the featured speakers at the webinar to analyze the trends and needs in field of DIGITAL customer onboarding.

As financial services customers are increasingly going digital, there is a need for digital transformation at every step of the customer experience. Starting from simplifying online onboarding, known as the Know Your Client process, through increasing sale conversion, and ending on high customer satisfaction.

Success will require more than just a simple video call. Key banking players need to ensure that video banking capabilities let prospects collaborate effectively with an expert. Anytime and everywhere.

With virtual branch banking, the technology that is revolutionizing customer services, the experts are supported by the right processes, tools, and training.


Hot topics to be covered include:

Video banking reduces sales costs and improves the customer experience
To succeed, go beyond simple video and deliver a rich collaboration
Different approaches and expectations of APAC banking executives
How to acquire customers without them having to visit a bank branch
Virtual Branch at Commerzbank

SPEAKERS

Aurélie L’Hostis

Analyst at Forrester Research

Aurélie is an analyst serving eBusiness & Channel Strategy Professionals. She specializes in digital business strategy for retail banks. Her research concentrates on how digital technologies are affecting consumers' behavior and expectations and transforming banks and their business models.

Jeremy Thomas

Head of Banking Solution
at Geniusto

Jeremy Thomas has been working in banking technology for 10 years specialising in a range of digital solutions. Geniusto is Ailleron’s regional Partner for LiveBank in Asia Pacific currently working with clients to understand and navigate KYC challenges in the region.

Thomas Maciantowicz

Global Sales Channels Managing
Director at Ailleron

Tomasz is responsible for building and managing the global partners' network for LiveBank. He is a visionary, predicting the future trends and opportunities, represents company at conferences and summits as the video banking expert.

Lukasz Opoka

Director of Online Processes and Direct Channels Department at Commerzbank AG


From 2015 in Commerzbank, currently leading Online Processes Department. He has spent previous 9 years in mBank on different analytical and management positions, last Deputy Director of Direct Channels Development.