Paradoxically, financial professionals are involved in many manual and repetitive business processes, so their time and skills are not effectively optimized.
Changes in banking mostly focus on approaches to customer service. Clients’ satisfaction is regarded as an invaluable commodity, so banks are expected to create more functional solutions, based on digital tools, which aim to address clients’ needs. Banks recognize the necessity to reevaluate the way they support their clients in transaction approval processes, managing trade operations or limiting the risk of FX operations. Thanks to digitalization, they can introduce more solutions that give increased access to various channels, enhancing business processes and helping to create rewarding customer journeys.
New trends in corporate banking
At first glance Corporate Banking seems to be slower to evolve and more reluctant to embrace fresh strategies than Retail Banking. However, the reality is completely different and advancements are often hidden by the complexity and size of this area of the banking industry. Whether in regards to new regulations, the intricacy of operations realized by clients of great diversity with different needs, or the continuous pressure to increase efficiency, the Corporate Banking sector is facing some of the greatest challenges of its existence.
There’s no doubt, that client experience plays a pivotal role in one’s approach to Corporate Banking, and has a long-term impact on all subsequent interactions of a client with a bank. Banks must formulate a strategy of how they envision their relationships with clients and the bonds they want to form to develop meaningful relationships. There are many initiatives that have a huge impact on the Corporate Banking Industry:
- Payment evolution and “revolution”
- PSD2 directive in Europe
- Open API worldwide
- AI technology in supporting more effective and convenient financial management
- Focus on security risks arising from globalization
Banks need to reshape their corporate business models by strengthening cooperation with FinTechs or by building their own R&D teams. The arrival of new tools and the disruption created by the digitalization of processes has benefited the sector greatly. There is an array of benefits offered for both sides – banks and their clients, from corporate and business backgrounds. They enable banks to increase efficiency, improve contact with clients, provide quick response and a virtual branch. Thanks to automation and hi-tech features, banks are able to generate cross-sell opportunities and improve IT development. Furthermore, they can get a better STP rate for their operations, which can also be automated and digitalized (eKYC, e-invoicing, etc.), making their interfaces more usable.
What about real needs?
By 2022, the Celent Agency predicts that the income generated by Cash Management & Payments services will be 6 times greater than profits generated by Trade services1 . What should a bank do to stay ahead of the market and anticipate new trends? The impact of new technologies such as AI or robotics will play a key role in the evolution of the business environment in which banks develop, although existing revenues generated by known and widely spread services such as payment services cannot be ignored, and constraints such as security must be taken into consideration.
One of the biggest challenges banks face is the automation of their processes and services, for which most of their legacy systems are sorely out of date and unable to confront these demands. Though the enormity of the technological shift occurring in today’s banking environment is an obstacle, there is a way for banks to achieve their goals without rebuilding all legacy systems at once. They just need to avail of an intuitive, reliable front-end platform such as Ailleron’s Corporate and Business Banking – the FinTech with a more agile way of working.
The CGI’s Transaction Banking Survey2 says that over 89% of corporate practitioners need a bank that will be “the best-in-class providers of product and services”. In second place is “highly efficient, real-time and integrated technology systems and processes” with a score of 87%!
So, don’t fall behind the times! Empower your corporate and SME clients to operate in a fully digital way with Ailleron’s Corporate and Business Banking platform with pure omnichannel access to transactions and data.
- Oliver Wyman GTB Revenue Pool
- Transaction Banking Survey, link