The Future of Customer Service in Banking is (Almost) Here

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These days, some would find it hard to believe that not so much time ago, doing any kind of banking activity, including cash withdrawal, required people to pay their banks a personal visit. Over the years, banks have gradually evolved, offering their clients new ways to use banking services. However, those new ways, while convenient, could only offer a fraction of the possibilities a face-to-face meeting with a consultant does. Will the digital banking of the future still seek compromises between convenience and personalization? Or, perhaps, will it find a way around it? Read more

Virtual assistance to the rescue of the traditional bank branch? Witness unique synergy unfold

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The virtual bank branch, capable of taking advantage of new technologies such as remote client verification, has been increasingly popular with the financial sector. But does it necessarily mean that the virtual branch is about to make the traditional one obsolete? Hardly! It is when they are used simultaneously that they prove most beneficial for both banks and their clients. Find out more about this unique synergy. Read more

Chatbots to the rescue of banking consultants? Surprising benefits of automation 

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Chatbots have been increasingly popular with various organizations for the past couple of years – both in and out of the context of the financial industry. Just about anyone realizes how helpful they can be for the client, providing quick and thorough answers for basic questions and saving banks’ some precious time. But there is an aspect to the role of chatbots that few realize and take advantage of. Let’s find out how the smartest algorithms can help human consultants improve their interactions with clients – both at the time the interaction takes place and in the long-term.  Read more

Making banking more efficient and familiar than ever with… Facebook Messenger

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There is a space on the Internet where millions of tech-savvy individuals love spending hours on a daily basis. It’s called social media. If you could only reach them in a way that doesn’t feel intrusive, but still provides you with a proper touch point to sell and talk about your products… Find out how LiveBank is turning Facebook Messenger into a viable lead generator and sales tool with a real-time assistance and a unique user experience. Read more

Joint technologies of LiveBank’s virtual branch and V-Key’s security and biometrics, to hit the banking industry

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partnership agreement just signed between V-Key, with its patented Virtual Secure Element, and Ailleron, the owner of LiveBank, which offers cutting-edge technologies, will bring new dimension to digital bank onboarding worldwide.  Read more

Co-browsing allows banks to help and sell at the same time

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Your customer is trying to apply for a personal loan. They’re opening their browser and quickly find your page dedicated to just that. After getting familiar with the information displayed on the page, despite some initial doubts, they’re trying to fill in the application form. But as the doubt grows and the form proves quite difficult, they eventually give up, intending to finish the process later. Except “later” never comes. Their enthusiasm melts away and they never return to your page. With co-browsing, it doesn’t have to be this way – neither for the bank, nor for the customer. Read more

LiveBank with V-Key on Money20/20 in Singapore

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On March 13-15 The Marina Bay Sands Expo & Convention Centre will welcome the attendees of Money20/20 Conference. After a great success in USA and Europe, this time Singapore for the first time, as an APAC hub, will host 350+ speakers with 80+ hours of cutting-edge speeches and presentations for over 15.000 visitors. LiveBank couldn’t miss the chance of presenting the virtual branch to focused on fintech banking representatives. Read more