Maximize the Efficiency of Online Advisors With Virtual Banking

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Easy and effective communication with their clients is one of the key elements of every bank’s strategy. It is vital for customer satisfaction and can help save time or improve the brand’s image. However, the main reason why banks consider it so important is very different, yet incredibly simple—it is the quality of this communication that will decide whether the bank can sell its products and make profit. This quality largely depends on the performance of banking consultants. Find out how to maximize their efficiency with virtual banking. Read more

Digital Onboarding with On-line Advisor opens accounts with Bank Zachodni WBK

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The customers of Bank Zachodni WBK can now open new accounts without leaving their homes with a new, fully digital process. This is possible thanks to the Digital Onboarding process, which makes going to the bank branch and talking to a teller obsolete. The innovative solution has been implemented as a significant extension of the On-line Advisor – the virtual branch, based on Ailleron’s LiveBank technology. Read more

Provide continuous access to help with Live Chat

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Whether we like it or not, money is a constant in our everyday lives. It shouldn’t thus come as a surprise that clients often want to contact their bank at unusual hours. If there are no consultants available when clients need one, they are likely to give up on trying to contact the bank altogether and soon forget what they even called for in the first place. But there is a way to ensure that clients always have access to the information they need without making them wait on a phone line when customer support agents are busy. Read more

10 key stats that will make you switch to the virtual bank branch

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More and more financial institutions are stepping into the world of virtual banking. They’re attracted by the image of an innovative brand and hope to make their relationship with customers more personalized. Increasingly, many of those companies are also starting to see that virtual branch banking may also be a way to improve customer service and satisfaction as well as save money by remotely offering services that until now were completely confined to physical branches. Experience has now shown that what once was just a theory about the benefits of virtual banking is now well-established fact. Take a look at how virtual banking is changing the face of the typical consumer banking experience. Read more

Ailleron to develop LiveBank virtual branch for mBank. The bank’s Online Expert will become smarter.

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Ailleron, a Krakow-based fintech company, which in 2013 implemented a LiveBank virtual branch at mBank under the name of Ekspert Online (Online Expert), enriched it with new, useful functionalities. Recently, the bank’s customers have been able to communicate with the Experts via a video channel, even when using their mobile devices, and the bank’s employees are supported by artificial intelligence. Read more

Conclusion of an Agreement with Actinver Bank in Mexico to implement LiveBank

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(based on stock exchange report No. 8/2018)
On 7th of June Ailleron Company signed a contract with Actinver Bank, based in Mexico, to implement the LiveBank platform.
The project assumes the implementation of a new form of contact between clients and the bank, i.e. text and audio conversations, video interactions with functions such as: presentation of materials, authorization operations and the ability to authenticate clients online. The solution will be available both on desktop computers and on mobile devices. Read more

The Future of Customer Service in Banking is (Almost) Here

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These days, some would find it hard to believe that not so much time ago, doing any kind of banking activity, including cash withdrawal, required people to pay their banks a personal visit. Over the years, banks have gradually evolved, offering their clients new ways to use banking services. However, those new ways, while convenient, could only offer a fraction of the possibilities a face-to-face meeting with a consultant does. Will the digital banking of the future still seek compromises between convenience and personalization? Or, perhaps, will it find a way around it? Read more

Virtual assistance to the rescue of the traditional bank branch? Witness unique synergy unfold

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The virtual bank branch, capable of taking advantage of new technologies such as remote client verification, has been increasingly popular with the financial sector. But does it necessarily mean that the virtual branch is about to make the traditional one obsolete? Hardly! It is when they are used simultaneously that they prove most beneficial for both banks and their clients. Find out more about this unique synergy. Read more