What are the current drivers to implement virtual branch banking?

Posted on Categories All, BlogTags , , , , ,

Digitization transits services, sale and interactions with the customers to various channels. As far as banks are improving customer journeys they offer much more ways to give the best-class service, assistance and finalize the sale without going to the branch. Transition from the bricks and mortar approach to omnichannel experience is made by shaping the service model based on the strategy and customer expectations. Virtual branch banking gives the opportunity to be the touch point, which connects all channel’s characteristics by humanizing interactions with customers. Read more

LiveBank at MobiEvent18 in Kazakhstan

Posted on Categories All, News

We are a participant and a bronze sponsor of the 7th international conference Mobile services and payments – MobiEvent18  in the Republic of Kazakhstan, Almaty.

The Conference will be held from 11 to 12 October, 2018 in hotel “Dostyk”, Kurmangazy, 36. It’s dedicated to the situation and development of the market of mobile financial services and payment technologies in Kazakhstan and CIS countries. Read more

Will virtual branches displace physical ones? The true winner of the digital vs physical showdown.

Posted on Categories All, BlogTags ,

Physical bank branches have been quite literally the “go-to” place for all-things-banking for as long as anyone can remember. Together with ATMs, they are the foundation of the individual customer’s financial life as they have known it. But something is changing. With the advent of new technologies, for the first time in history, there are clear signs that the physical branch’s supremacy is no longer a matter of course. But what is exactly going to happen to them both in the near future and beyond? Read more

Online Advisor Case Study  – creating a truly customer-first approach with virtual banking

Posted on Categories All, BlogTags

As one of the biggest banks in Poland, BZ WBK provides a range of services to a wide variety of clients. The easiest thing to do would be to divide them into categories such as individual clients, small and medium-sized enterprises and corporations but there are many other ways to go about it. Clients vary in terms of their interests, needs, problems, strengths and limitations. All of them somehow change the way they use and can use banking. At BZ WBK, the goal is to provide banking services so accessible that the word ‘accessible’ itself will no longer be needed. Read more

Maximize the Efficiency of Online Advisors With Virtual Banking

Posted on Categories All, BlogTags , , , , ,

Easy and effective communication with their clients is one of the key elements of every bank’s strategy. It is vital for customer satisfaction and can help save time or improve the brand’s image. However, the main reason why banks consider it so important is very different, yet incredibly simple—it is the quality of this communication that will decide whether the bank can sell its products and make profit. This quality largely depends on the performance of banking consultants. Find out how to maximize their efficiency with virtual banking. Read more

Digital Onboarding with On-line Advisor opens accounts with Bank Zachodni WBK

Posted on Categories All, NewsTags , , ,

The customers of Bank Zachodni WBK can now open new accounts without leaving their homes with a new, fully digital process. This is possible thanks to the Digital Onboarding process, which makes going to the bank branch and talking to a teller obsolete. The innovative solution has been implemented as a significant extension of the On-line Advisor – the virtual branch, based on Ailleron’s LiveBank technology. Read more

Provide continuous access to help with Live Chat

Posted on Categories All, BlogTags

Whether we like it or not, money is a constant in our everyday lives. It shouldn’t thus come as a surprise that clients often want to contact their bank at unusual hours. If there are no consultants available when clients need one, they are likely to give up on trying to contact the bank altogether and soon forget what they even called for in the first place. But there is a way to ensure that clients always have access to the information they need without making them wait on a phone line when customer support agents are busy. Read more

10 key stats that will make you switch to the virtual bank branch

Posted on Categories All, Blog

More and more financial institutions are stepping into the world of virtual banking. They’re attracted by the image of an innovative brand and hope to make their relationship with customers more personalized. Increasingly, many of those companies are also starting to see that virtual branch banking may also be a way to improve customer service and satisfaction as well as save money by remotely offering services that until now were completely confined to physical branches. Experience has now shown that what once was just a theory about the benefits of virtual banking is now well-established fact. Take a look at how virtual banking is changing the face of the typical consumer banking experience. Read more

Ailleron to develop LiveBank virtual branch for mBank. The bank’s Online Expert will become smarter.

Posted on Categories All, News

Ailleron, a Krakow-based fintech company, which in 2013 implemented a LiveBank virtual branch at mBank under the name of Ekspert Online (Online Expert), enriched it with new, useful functionalities. Recently, the bank’s customers have been able to communicate with the Experts via a video channel, even when using their mobile devices, and the bank’s employees are supported by artificial intelligence. Read more