Virtual customer service at Emirates National Bank of Dubai

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Emirates National Bank of Dubai – the leading bank in the United Arab Emirates – joined the ranks of customers of Krakow-based Ailleron. The virtual branch has become part of the modern on-line banking system, which allows the bank’s customers to be served “face to face” without having to visit a physical branch. LiveBank is also available via the bank’s mobile application. Read more

Global Standard Chartered Bank has launched LiveBank solution at the United Arab Emirates and Kenya branches

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Launching LiveBank in more countries is the result of increasing interest in virtual branches, which allow banks to deliver high quality services in a modern and customer-driven format. This is another implementation of the virtual banking system developed by Ailleron, which already serves clients in Malaysia, Singapore, China, Taiwan and Hong Kong. Read more

LiveBank changes the face of the banking industry worldwide – another 9 countries on Polish technology’s expansion map

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LiveBank, the virtual banking system developed by Ailleron in Poland, will be implemented by international bank Standard Chartered for providing services to over 5 million customers in Asia, Africa and in the Middle East. To date, it is the largest operation of its kind carried out by an international bank [1]. The list of countries where the solution by Ailleron SA has already been implemented is gradually expanding. Read more

Is this the end of traditional banking?

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At the conclusion of the second quarter of 2015, the number of customers with access to Internet banking services in Poland exceeded 27 million. In turn, the number of customers using mobile banking services has surpassed 4 million. In the US, almost 52% of smartphone users who have a bank account use a mobile application. It can be clearly seen that the numbers for Poland do not differ from the statistics from Western countries. The innovative electronic banking sector is something that puts Poland at the forefront of almost all of Europe. Unbelievable? Read more

LiveBank gains market acceptance

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The virtual customer service of LiveBank is gaining more and more users, and an increasing number of banks which aim to gain the competitive advantage have decided to implement this solution. A year after mBank launched the Online Expert service in July 2013, 15% of all contact (estimated at a million) held with the bank were carried out with the use of the aforementioned video service. Read more

LiveBank supports services for deaf people

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The Supreme Audit Office has performed an audit of the 60 public institutions that citizens contact most often. More than 2.5 years after the Sign Language Act was passed, 52 percent of the audited entities have not implemented any solutions allowing for communication with deaf people. A commercial entity – Bank Zachodni WBK – became an example of good practice, thanks to LiveBank. Read more

Mobile users opt for live banking channels

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LiveBank users prefer contacting their bank via mobile devices, and the go-to feature is the chat, according to BZ WBK (Santander Poland).

LiveBank is an integrated solution that allows bank customers to use text chat, audio and video channels. BZ WBK (Santander Poland), the first bank using both the browser-based and mobile version of Live Bank across all communication channels (chat, audio and video), revealed their surprising statistics. Read more