To finish a sale with success, much more is required than a simple phone call. With face-to-face video calling and the possibility of presenting useful information, the customer feels as if he has been served in the bank branch from the convenience of his home.
Virtual banking is a new trend that fills the gap between self-service Internet and mobile banking (which is cost effective though poor when it comes to the ability to advise) and physical branches, which, in turn, provide personal advice, but are much more expensive.
The LiveBank platform enables one to transfer nearly the full offer of the bank to digital channels and brings about an important increase in sales while decreasing costs. During live assistance, LiveBank provides many services, including secure banking via video, audio and chat channels, many collaboration features such as co-browsing, screen and file sharing, presentations, and many others like the on-screen signing, biometrics, recording or chatbot. The system also enables the digital onboarding process (eKYC), which allows one to acquire all prospects through the video channel.
Let’s watch LiveBank in action! During this short movie (fully virtual credit application process), we will show you how it works. This is a deep dive into the main features of LiveBank and all the necessary tools.