Emirates NBD’s case for a tech-enhanced banking experience with a human touch

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Built on top of LiveBank, an innovative virtual bank branch solution developed by Ailleron, Emirates NBD’s FaceBanking aims to combine the convenience of banking technology with the ability to interact with actual humans remotely.

In the words of Suvo Sarkar, Senior Executive Vice President & Group Head at Emirates NBD, a bank’s goal is to “complement cutting-edge digital innovation with a human touch to offer customers an intuitive, customized and social banking experience”. The latest overhaul of Emirates NBD’s online and mobile platforms is part of its billion-dollar commitment to digitization and multi-channel transformation.

With features such as remote authentication, instant video and audio or live chat with advisors, clients can use even the most complex banking services without having to visit a physical branch, bringing full banking functionality to the busy, disabled and every other client that appreciates convenience without compromises.

Emirates NBD is a leading banking group in the Middle East with total assets, as of 31 march 2018, in excess of $129B. It has strong retail presence in the UAE and is known for its commitment to digital banking, with over 90% of all its financial transactions conducted outside its physical branches. With virtual banking, Emirates NBD aims to push its digital transformation even further while remaining an organization known for its human touch and personalized relationship with each and every one of its clients.

Download the FaceBanking Case Study and learn more about the implementation, business goals and results.

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