Easy and effective communication with their clients is one of the key elements of every bank’s strategy. It is vital for customer satisfaction and can help save time or improve the brand’s image. However, the main reason why banks consider it so important is very different, yet incredibly simple—it is the quality of this communication that will decide whether the bank can sell its products and make profit. This quality largely depends on the performance of banking consultants. Find out how to maximize their efficiency with virtual banking. Read more
The customers of Bank Zachodni WBK can now open new accounts without leaving their homes with a new, fully digital process. This is possible thanks to the Digital Onboarding process, which makes going to the bank branch and talking to a teller obsolete. The innovative solution has been implemented as a significant extension of the On-line Advisor – the virtual branch, based on Ailleron’s LiveBank technology. Read more
A partnership agreement just signed between V-Key, with its patented Virtual Secure Element, and Ailleron, the owner of LiveBank, which offers cutting-edge technologies, will bring a new dimension to digital bank onboarding worldwide. Read more
Banking innovation season is in full swing. More and banks are competing to see who can modernize client relationships more and how to make contact even safer. The fight for domination is taking place everywhere, in both audio and video channels. So, who will win? Read more
With more companies offering countless different services than ever before, competition is merciless, regardless of industry. And more than ever before, things like a transaction being just a bit faster or making a client’s experience just a bit more positive play a crucial role in a business’ success. No company can function without a bank, but with hundreds of banks to choose from, how can we make sure that entrepreneurs will choose ours? Increasing efficiency is the perfect place to start.
Video channels allow banks to deploy new, previously unavailable types of processes. Probably, the best example illustrating this technological breakthrough is the so-called “on-line verification” process. Read more