The customers of Bank Zachodni WBK can now open new accounts without leaving their homes with a new, fully digital process. This is possible thanks to the Digital Onboarding process, which makes going to the bank branch and talking to a teller obsolete. The innovative solution has been implemented as a significant extension of the On-line Advisor – the virtual branch, based on Ailleron’s LiveBank technology. Read more
These days, some would find it hard to believe that not so much time ago, doing any kind of banking activity, including cash withdrawal, required people to pay their banks a personal visit. Over the years, banks have gradually evolved, offering their clients new ways to use banking services. However, those new ways, while convenient, could only offer a fraction of the possibilities a face-to-face meeting with a consultant does. Will the digital banking of the future still seek compromises between convenience and personalization? Or, perhaps, will it find a way around it? Read more
The virtual bank branch, capable of taking advantage of new technologies such as remote client verification, has been increasingly popular with the financial sector. But does it necessarily mean that the virtual branch is about to make the traditional one obsolete? Hardly! It is when they are used simultaneously that they prove most beneficial for both banks and their clients. Find out more about this unique synergy. Read more
Online accessibility is hardly a new topic. The Internet, including websites and applications of banking institutions, have been successfully implementing various accessibility guidelines for people with disabilities for decades now. But there is a tremendous amount of work to be done – not just in terms of the implementation of guidelines, but also changing the mindset of everyone involved in creating online banking services. Read more
The changing habits of customers in how they use banking services are causing many new ideas that respond to the new consumer needs to appear. As more and more customers use services remotely, banks are developing self-service banking. One of the directions of development of virtual banking is a kind of bridge between the services provided at branches and internet banking.
With more companies offering countless different services than ever before, competition is merciless, regardless of industry. And more than ever before, things like a transaction being just a bit faster or making a client’s experience just a bit more positive play a crucial role in a business’ success. No company can function without a bank, but with hundreds of banks to choose from, how can we make sure that entrepreneurs will choose ours? Increasing efficiency is the perfect place to start.
At the conclusion of the second quarter of 2015, the number of customers with access to Internet banking services in Poland exceeded 27 million. In turn, the number of customers using mobile banking services has surpassed 4 million. In the US, almost 52% of smartphone users who have a bank account use a mobile application. It can be clearly seen that the numbers for Poland do not differ from the statistics from Western countries. The innovative electronic banking sector is something that puts Poland at the forefront of almost all of Europe. Unbelievable? Read more
Never stand in line again: Soon you will never have to visit your bank branch any more. Read more
Video channels allow banks to deploy new, previously unavailable types of processes. Probably, the best example illustrating this technological breakthrough is the so-called “on-line verification” process. Read more
What is the future of call centers, what are the customers preferences? This is chat and video chat. Communication company- customer speeds up towards video channel. Read more