What are the current drivers to implement virtual branch banking?

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Digitization transits services, sale and interactions with the customers to various channels. As far as banks are improving customer journeys they offer much more ways to give the best-class service, assistance and finalize the sale without going to the branch. Transition from the bricks and mortar approach to omnichannel experience is made by shaping the service model based on the strategy and customer expectations. Virtual branch banking gives the opportunity to be the touch point, which connects all channel’s characteristics by humanizing interactions with customers. Read more

Maximize the Efficiency of Online Advisors With Virtual Banking

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Easy and effective communication with their clients is one of the key elements of every bank’s strategy. It is vital for customer satisfaction and can help save time or improve the brand’s image. However, the main reason why banks consider it so important is very different, yet incredibly simple—it is the quality of this communication that will decide whether the bank can sell its products and make profit. This quality largely depends on the performance of banking consultants. Find out how to maximize their efficiency with virtual banking. Read more

The Future of Customer Service in Banking is (Almost) Here

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These days, some would find it hard to believe that not so much time ago, doing any kind of banking activity, including cash withdrawal, required people to pay their banks a personal visit. Over the years, banks have gradually evolved, offering their clients new ways to use banking services. However, those new ways, while convenient, could only offer a fraction of the possibilities a face-to-face meeting with a consultant does. Will the digital banking of the future still seek compromises between convenience and personalization? Or, perhaps, will it find a way around it? Read more