The Future of Customer Service in Banking is (Almost) Here

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These days, some would find it hard to believe that not so much time ago, doing any kind of banking activity, including cash withdrawal, required people to pay their banks a personal visit. Over the years, banks have gradually evolved, offering their clients new ways to use banking services. However, those new ways, while convenient, could only offer a fraction of the possibilities a face-to-face meeting with a consultant does. Will the digital banking of the future still seek compromises between convenience and personalization? Or, perhaps, will it find a way around it? Read more