From Call Center to Virtual Branch Banking
Recently many call centers have a gap which is lack of other alternative channels like chat and video…
Banking Trends
Virtual banking suited to large and small banks
Have you ever tought about how digitalization can change the level of banking? Let’s face it. No matter…
Piotr Skrabski for The FinTech Times – digital transformation and most essential technologies
As digitalization process is developing more and more advanced tools are appearing to fulfill customer’s needs. Nontheless the…
What the future holds for digital banking? – upcoming year trends
There is no denying – banking area is becoming more and more functional providing us with advanced easements…
Will virtual branches gradually displace contact centers?
More and more financial service providers are incrementally changing their model of functionating – from traditional to more…
More and more financial service providers are incrementally changing their model of functionating – from traditional to more…
How can banks dramatically improve their customer service?
According to Millennial Insight Report, as much as 52 percent of millennials (aged between 18-34) take advantage of…
What are the current drivers to implement virtual branch banking?
If the following TOP drivers for virtual branch banking implementation are analysed – you are close to create…
Will virtual branches displace physical ones?
In 2017, 9,100 bank branches closed in the EU alone. Since 2008, the overall number of physical branches…
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