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Category: Customer Experience

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Customer Experience

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The untapped potential of eKYC digital account opening journeys

It defines the relationship that customers will have with an organization, helping to build loyalty and trust and…

From Call Center to Virtual Branch Banking

Recently many call centers have a gap which is lack of other alternative channels like chat and video…

Virtual banking suited to large and small banks

Have you ever tought about how digitalization can change the level of banking? Let’s face it. No matter…

Will virtual branches gradually displace contact centers?

More and more financial service providers are incrementally changing their model of functionating – from traditional to more…

How can banks dramatically improve their customer service?

According to Millennial Insight Report, as much as 52 percent of millennials (aged between 18-34) take advantage of…

Online Advisor Case Study

As one of the biggest banks in Poland, BZ WBK provides a range of services to a wide…

Maximize the Efficiency of Online Advisors With Virtual Banking

Did you know that almost one third of all millennials use their bank’s mobile app? It is a…

Emirates NBD’s Case Study

Built on top of LiveBank, an innovative virtual bank branch solution developed by Ailleron, Emirates NBD’s FaceBanking aims…

Any questions?

Need quick hints? Feel free to contact us

Piotr Skrabski

Piotr Skrabski

General Manager +48 518 667 591
Ailleron Company

Życzkowskiego 20 Street

Building Avia, 1st floor

31-864 Cracow

Did you know?

A virtual branch will work perfectly wherever efficient service is crucial

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