How to transform your contact center to the center of excellence
Global Overview Today, customers regularly contact banks using many different communication channels, sometimes alternating between them or using several…
Customer Experience
Customer support in a digital world of banking
Customer in the center of attention 2020 caused a rapid change in customers’ preferred channels. As the restrictions…
Why Omnichannel stays stubbornly on banking’s radar
We hope that this article serves as a good starting point for those looking to build a business…
5 ways to boost online sales in banking
1. Find your customers wherever they are Customers are no longer willing to visit bank branches — and…
Will the true Omni-channel please reveal itself?
Banking customers now expect an integrated experience that includes multiple communication channels. Ideally, this should allow the customer…
WhatsApp banking: business opportunities and benefits
Business possibilities with WhatsApp WhatsApp has been one of the most popular messengers for years, used both in…
Coronavirus banking: what has changed in the industry?
Coronavirus banking: customers first An unexpected lockdown had a huge impact not only on the economy, but also…
Communication Bus: the key to efficient customer service in digital environment
Online customer service for frictionless customer journey LiveBank Communication Bus is a smart banking platform used for instant…
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Ailleron Company
43B Jana Pawła II Avenue
Podium Park II Building
31-864 Cracow