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Category: Customer Experience

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Customer Experience

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Communication Bus: the key to efficient customer service in digital environment

Online customer service for frictionless customer journey LiveBank Communication Bus is a smart banking platform used for instant…

Ailleron delivers a new mobile app for SGB Group banks!

SGB Group provides its services to more than 1,5 million customers in 192 branches in Poland. Stable relationships…

Coronavirus on the Web: cybersecurity in the time of pandemic

Lie pandemic When coronavirus had been discovered in Europe for the first time, all the false information quickly…

Digital transformation for your banking services

Currently, world is undergoing a huge digital transformation caused by coronavirus pandemic.  Suddenly, the number of people using…

The untapped potential of eKYC digital account opening journeys

It defines the relationship that customers will have with an organization, helping to build loyalty and trust and…

From Call Center to Virtual Branch Banking

Recently many call centers have a gap which is lack of other alternative channels like chat and video…

Virtual banking suited to large and small banks

Have you ever tought about how digitalization can change the level of banking? Let’s face it. No matter…

Will virtual branches gradually displace contact centers?

More and more financial service providers are incrementally changing their model of functionating – from traditional to more…

Any questions?

Need quick hints? Feel free to contact us

Piotr Skrabski

Piotr Skrabski

General Manager +48 518 667 591
Ailleron Company

Życzkowskiego 20 Street

Building Avia, 1st floor

31-864 Cracow

Did you know?

A virtual branch will work perfectly wherever efficient service is crucial

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