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Category: Customer Experience

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Credit sales via LiveBank. Full process from the side of the client and advisor.

Virtual banking is a new trend that fills the gap between self-service Internet and mobile banking (which is…

Everyone’s future. Is there such a thing as accessibility in online banking?

According to the World Health Organization, there are more than a billion people with all kinds of mental,…

Accelerating sales and increasing customer satisfaction through live and real-time support

Back in the day, people needed to go out of their house every time they had some business…

Virtual customer service at Emirates National Bank of Dubai

One of the key innovations is the FaceBanking service, based on LiveBank technology, allowing customers to contact their…

Chatbots, the virtual assistants of the banking future…and not only

Almost 10 years ago, when the first bots were being built for pioneering customers, it was Avatar, Virtual…

Customer verification online – will meeting the bank become only a virtual experience?

Online verification is the use of the latest technologies in the process of checking the identity of a bank…

LiveBank supports services for deaf people

The Sign Language Act, which requires public entities to implement facilities and tools enabling communication, contact and providing…

Online verification (eKYC): video channels create business processes

The process allows the customer to open a new account or to apply for a loan, thanks to…

Any questions?

Need quick hints? Feel free to contact us

Piotr Skrabski
Piotr Skrabski
General Manager +48 518 667 591
Ailleron Company

Życzkowskiego 20 Street

Building Avia, 1st floor

31-864 Cracow

Did you know?

A virtual branch will work perfectly wherever efficient service is crucial

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