Communication Bus: the key to efficient customer service in digital environment
Online customer service for frictionless customer journey LiveBank Communication Bus is a smart banking platform used for instant…
Product technology
The Education of a Chatbot
The number of expressions that reflect the same user intent can be incredibly large, sometimes numbering 100+ phrases….
Reflections on Testing Natural Language, NLP and Dealing with Language Peculiarities
Frameworks or platforms that enable the creation of chatbots may have language limits or may be designed for…
Chatbots: The Cutting-Edge Synergy of Human Genius and Imagination with Technological Precision and Efficiency
The most important issue to consider when creating a chatbot is its purpose and function. The range of…
Reading Between the Lines:
To demonstrate this concept, let’s say we are trying to test whether the chatbot understands the concept of…
Citi has launched LiveBank solution in Hong Kong and Singapore
Thanks to LiveBank Virtual Branch solution, Citi deliver high-standard bank processes and simplify customer-bank cooperation without visiting stationary…
What are the current drivers to implement virtual branch banking?
If the following TOP drivers for virtual branch banking implementation are analysed – you are close to create…
Online Advisor Case Study
As one of the biggest banks in Poland, BZ WBK provides a range of services to a wide…
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