Why Omnichannel stays stubbornly on banking’s radar
We hope that this article serves as a good starting point for those looking to build a business…
Product technology
LiveBank – chat for mBank customers in Czechia and Slovakia
Livebank has been supporting mBank in Poland for over 9 years. Ekspert Online service channel provides customers with…
5 ways to boost online sales in banking
1. Find your customers wherever they are Customers are no longer willing to visit bank branches — and…
Communication Bus: the key to efficient customer service in digital environment
Online customer service for frictionless customer journey LiveBank Communication Bus is a smart banking platform used for instant…
The Education of a Chatbot
The number of expressions that reflect the same user intent can be incredibly large, sometimes numbering 100+ phrases….
Reflections on Testing Natural Language, NLP and Dealing with Language Peculiarities
Frameworks or platforms that enable the creation of chatbots may have language limits or may be designed for…
Chatbots: The Cutting-Edge Synergy of Human Genius and Imagination with Technological Precision and Efficiency
The most important issue to consider when creating a chatbot is its purpose and function. The range of…
Reading Between the Lines:
To demonstrate this concept, let’s say we are trying to test whether the chatbot understands the concept of…
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