Professional Customer Service
The optimized service in omnichannel is a guarantee of customer satisfaction
Smooth, convenient, virtual. Enhanced customer service.
The Customer is already logged in to the Mobile Banking app and wants to get more information about products, regulations, templates, etc. The Consultant uses LiveBank to respond quickly with well-prepared information (materials, answers, links, etc.)
Key Takeways
- Professional Advice
- Quicker Advisor Response
- Materials at one’s fingertips
Key Takeways
- Professional Advice
- Quicker Advisor Response
- Materials at one’s fingertips


Key Takeways
- Using all communication channels
- Resolving problem with poor internet connection
The Customer started the process on the desktop (or VTM/ATM), but then moves on and changes communication channel and uses the Mobile application. It doesn’t matter if on new channel internet connection is very poor or good, because the LiveBank Adaptive Streaming mechanism allows the seamless continuation of the call.
Key Takeways
- Using all communication channels
- Resolving problem with poor internet connection
Customers need to have an easy and seamless way to Bank wherever they are, whenever they need, with the communication method and channel they prefer without visiting a branch. Thanks to digital channels, with LiveBank, they can interact with the Bank every day.
Key Takeways
- Activation of existing Customers
- Seamless and quick communication with the Bank
- Simplification of the verification process
Key Takeways
- Activation of existing Customers
- Seamless and quick communication with the Bank
- Simplification of the verification process


Key Takeways
- Reduce risk of incorrect responses by chatbot
- Education of Advisors
- Human touch synergy
The Bank needs to maximize the efficiency of interactions with Customers and improve the quality of Advisors responses. In this case the chat prompter used by the Advisor during conversations can display the most appropriate answers, enhancing both customer and advisor time.
Key Takeways
- Reduce risk of incorrect responses by chatbot
- Education of Advisors
- Human touch synergy
Discover the power of efficient services
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Any questions?
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Ailleron Company
43B Jana Pawła II Avenue
Podium Park II Building
31-864 Cracow