Contact Center Functionalities
Smarter than Call Center. Always talk to the right expert.
Core functions
Automatic call distribution
All client inquiries can be distributed automatically, i.e. based on the consultant’s skills or on the context of the text chat conversation. You can configure the rules and monitor the distribution. You can also show them video ads as they wait for the connection.
Call management
Agents can manage the session: mute, hold, transfer to another agent, and also upgrade to voice or video call when it started with a live chat. When another expert is needed, they can be added by switching to a conference call.
Surveys
Curious about your service quality? Show all your clients a short and configurable survey after each session and gain feedback from your clients as well as consultants. You will learn what to change to increase the customer satisfaction up to 95%
Reporting
We all know how important proper analysis is. Export the data or show results in the dashboard to draw conclusions and take your services and sales to next level.
Telephony network gateway
Make the communication seamless with our Media Server to integrate LiveBank with the Contact Center. Then, the Contact Center phone call can be easily transferred to the voice call in virtual branch, without disconnecting. It works in both directions.
Improve bank’s sales
with all LiveBank features
Any questions?
Need quick hints? Feel free to contact us
Ailleron Company
Życzkowskiego 20 Street
Building Avia, 1st floor
31-864 Cracow