NEWS & BLOG

Digital Onboarding with On-line Advisor opens accounts with Bank Zachodni WBK

Author dagmaraPosted on Categories All, NewsTags

The customers of Bank Zachodni WBK can now open new accounts without leaving their homes with a new, fully digital process. This is possible thanks to the Digital Onboarding process, which makes going to the bank branch and talking to a teller obsolete. The innovative solution has been implemented as a significant extension of the On-line Advisor – the virtual branch, based on Ailleron’s LiveBank technology. Read more

Provide continuous access to help with Live Chat

Author dagmaraPosted on Categories All, BlogTags

Whether we like it or not, money is a constant in our everyday lives. It shouldn’t thus come as a surprise that clients often want to contact their bank at unusual hours. If there are no consultants available when clients need one, they are likely to give up on trying to contact the bank altogether and soon forget what they even called for in the first place. But there is a way to ensure that clients always have access to the information they need without making them wait on a phone line when customer support agents are busy. Read more

10 key stats that will make you switch to the virtual bank branch

Author dagmaraPosted on Categories All, Blog

More and more financial institutions are stepping into the world of virtual banking. They’re attracted by the image of an innovative brand and hope to make their relationship with customers more personalized. Increasingly, many of those companies are also starting to see that virtual branch banking may also be a way to improve customer service and satisfaction as well as save money by remotely offering services that until now were completely confined to physical branches. Experience has now shown that what once was just a theory about the benefits of virtual banking is now well-established fact. Take a look at how virtual banking is changing the face of the typical consumer banking experience. Read more

Ailleron to develop LiveBank virtual branch for mBank. The bank’s Online Expert will become smarter.

Author dagmaraPosted on Categories All, NewsTags

Ailleron, a Krakow-based fintech company, which in 2013 implemented a LiveBank virtual branch at mBank under the name of Ekspert Online (Online Expert), enriched it with new, useful functionalities. Recently, the bank’s customers have been able to communicate with the Experts via a video channel, even when using their mobile devices, and the bank’s employees are supported by artificial intelligence. Read more

Conclusion of an Agreement with Actinver Bank in Mexico to implement LiveBank

Author dagmaraPosted on Categories All, News

(based on stock exchange report No. 8/2018)
On 7th of June Ailleron Company signed a contract with Actinver Bank, based in Mexico, to implement the LiveBank platform.
The project assumes the implementation of a new form of contact between clients and the bank, i.e. text and audio conversations, video interactions with functions such as: presentation of materials, authorization operations and the ability to authenticate clients online. The solution will be available both on desktop computers and on mobile devices. Read more

The Future of Customer Service in Banking is (Almost) Here

Author dagmaraPosted on Categories All, BlogTags , , ,

These days, some would find it hard to believe that not so much time ago, doing any kind of banking activity, including cash withdrawal, required people to pay their banks a personal visit. Over the years, banks have gradually evolved, offering their clients new ways to use banking services. However, those new ways, while convenient, could only offer a fraction of the possibilities a face-to-face meeting with a consultant does. Will the digital banking of the future still seek compromises between convenience and personalization? Or, perhaps, will it find a way around it? Read more

Virtual assistance to the rescue of the traditional bank branch? Witness unique synergy unfold

Author dagmaraPosted on Categories BlogTags , ,

The virtual bank branch, capable of taking advantage of new technologies such as remote client verification, has been increasingly popular with the financial sector. But does it necessarily mean that the virtual branch is about to make the traditional one obsolete? Hardly! It is when they are used simultaneously that they prove most beneficial for both banks and their clients. Find out more about this unique synergy. Read more

Chatbots to the rescue of banking consultants? Surprising benefits of automation 

Author dagmaraPosted on Categories All, Blog

Chatbots have been increasingly popular with various organizations for the past couple of years – both in and out of the context of the financial industry. Just about anyone realizes how helpful they can be for the client, providing quick and thorough answers for basic questions and saving banks’ some precious time. But there is an aspect to the role of chatbots that few realize and take advantage of. Let’s find out how the smartest algorithms can help human consultants improve their interactions with clients – both at the time the interaction takes place and in the long-term.  Read more

Making banking more efficient and familiar than ever with… Facebook Messenger

Author dagmaraPosted on Categories All, BlogTags ,

There is a space on the Internet where millions of tech-savvy individuals love spending hours on a daily basis. It’s called social media. If you could only reach them in a way that doesn’t feel intrusive, but still provides you with a proper touch point to sell and talk about your products… Find out how LiveBank is turning Facebook Messenger into a viable lead generator and sales tool with a real-time assistance and a unique user experience. Read more