Accelerating sales and increasing customer satisfaction through live and real-time support

Posted on Categories All, Blog

There was a time, when people were excited by a light bulb. Fast forward a hundred years or so, and you would have a hard time impressing folks with even the most elaborate fireworks. The pace at which technology and customer expectations grow today is much greater than that. As a matter of fact, it’s so fast, that to satisfy your clients and move ahead of your competition, you have to act in real-time. Read more

Virtual customer service at Emirates National Bank of Dubai

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Emirates National Bank of Dubai – the leading bank in the United Arab Emirates – joined the ranks of customers of Krakow-based Ailleron. The virtual branch has become part of the modern on-line banking system, which allows the bank’s customers to be served “face to face” without having to visit a physical branch. LiveBank is also available via the bank’s mobile application. Read more

Global Standard Chartered Bank has launched LiveBank solution at the United Arab Emirates and Kenya branches

Posted on Categories All, Blog, News

Launching LiveBank in more countries is the result of increasing interest in virtual branches, which allow banks to deliver high quality services in a modern and customer-driven format. This is another implementation of the virtual banking system developed by Ailleron, which already serves clients in Malaysia, Singapore, China, Taiwan and Hong Kong. Read more

When will robots replace us?

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The World Economic Forum’s report on the future of the labor market estimates that in 15 countries accounting for 2/3 of global jobs, 7.1 million jobs will be eliminated in the next five years, and 2 million new jobs will be created. This clearly negative result will be partly due to the development of automation and robotics. How does this affect the banking sector? Read more

LiveBank revolutionizing Chinese Standard Chartered branches

Posted on Categories All, Blog

Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the door to subsequent platform implementations, among others in China, Taiwan and Hongkong.

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