Chatbots have been increasingly popular with various organizations for the past couple of years – both in and out of the context of the financial industry. Just about anyone realizes how helpful they can be for the client, providing quick and thorough answers for basic questions and saving banks’ some precious time. But there is an aspect to the role of chatbots that few realize and take advantage of. Let’s find out how the smartest algorithms can help human consultants improve their interactions with clients – both at the time the interaction takes place and in the long-term. Read more
There is a space on the Internet where millions of tech-savvy individuals love spending hours on a daily basis. It’s called social media. If you could only reach them in a way that doesn’t feel intrusive, but still provides you with a proper touch point to sell and talk about your products… Find out how LiveBank is turning Facebook Messenger into a viable lead generator and sales tool with a real-time assistance and a unique user experience. Read more
A partnership agreement just signed between V-Key, with its patented Virtual Secure Element, and Ailleron, the owner of LiveBank, which offers cutting-edge technologies, will bring a new dimension to digital bank onboarding worldwide. Read more
We are excited to announce our presence at the Retail Banking 2018 organized by American Banker.
We look forward to bringing our integrated video, audio, chat and sharing collaborative product to U.S.! Read more
Your customer is trying to apply for a personal loan. They’re opening their browser and quickly find your page dedicated to just that. After getting familiar with the information displayed on the page, despite some initial doubts, they’re trying to fill in the application form. But as the doubt grows and the form proves quite difficult, they eventually give up, intending to finish the process later. Except “later” never comes. Their enthusiasm melts away and they never return to your page. With co-browsing, it doesn’t have to be this way – neither for the bank, nor for the customer. Read more
On March 13-15 The Marina Bay Sands Expo & Convention Centre will welcome the attendees of Money20/20 Conference. After a great success in USA and Europe, this time Singapore for the first time, as an APAC hub, will host 350+ speakers with 80+ hours of cutting-edge speeches and presentations for over 15.000 visitors. LiveBank couldn’t miss the chance of presenting the virtual branch to focused on fintech banking representatives. Read more
To finish a sale with success, much more is required than a simple phone call. With face-to-face video calling and the possibility of presenting useful information, the customer feels as if he has been served in the bank branch from the convenience of his home. Read more
Biometric technologies, such as finger vein or iris recognition, have been the mainstay of science fiction movies and literature for decades. Perhaps, that is why some people, including decision makers of financial institutions, think of them as mere curiosity.
When all the while, banks are already using their enormous potential to make banking more secure and convenient than ever before, gaining approval and appreciation from both individual and corporate customers. Let’s take a closer look at how biometrics redefines digital banking. Read more
Greece’s largest bank, Piraeus Bank, with a 30% market share in that country and 5.8 million customers, will implement the LiveBank platform to launch a virtual branch in its e-banking system. It will be another LiveBank deployment after cooperation concerning Piraeus’s e-branches. Read more
The GDPR is nothing short of a revolution when it comes to protecting personal data. Passed back in 2016 by the EU, it is about to become reality. And despite initial fears and doubts regarding its nature, companies should rejoice. Customer acquisition via digital channels will soon become much easier. Read more