NEWS & BLOG

LiveBank gains market acceptance

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The virtual customer service of LiveBank is gaining more and more users, and an increasing number of banks which aim to gain the competitive advantage have decided to implement this solution. A year after mBank launched the Online Expert service in July 2013, 15% of all contact (estimated at a million) held with the bank were carried out with the use of the aforementioned video service. Read more

LiveBank supports services for deaf people

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The Supreme Audit Office has performed an audit of the 60 public institutions that citizens contact most often. More than 2.5 years after the Sign Language Act was passed, 52 percent of the audited entities have not implemented any solutions allowing for communication with deaf people. A commercial entity – Bank Zachodni WBK – became an example of good practice, thanks to LiveBank. Read more

Mobile users opt for live banking channels

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LiveBank users prefer contacting their bank via mobile devices, and the go-to feature is the chat, according to BZ WBK (Santander Poland).

LiveBank is an integrated solution that allows bank customers to use text chat, audio and video channels. BZ WBK (Santander Poland), the first bank using both the browser-based and mobile version of Live Bank across all communication channels (chat, audio and video), revealed their surprising statistics. Read more