Omnichannel Aggregation

Allow your customers to communicate with the bank through multiple channels and move easily between them.

Get in touch with your target audience

Currently financial institutions serve customers through a range of channels, including chat, voice, video, email, SMS and social media. This customer flow combined with storing the entire contact history provides the customers and financial institutions with top notch experience.

DIGITAL ASSISTED CHANNELS

Reach new customers via chat, voice, video, email, SMS and social media messaging tools. Combine innovative communication channels with mobile and internet banking, as well as social media channels.

All contact
channels available

Human Assistance

Unified Contact History

CUSTOMER EXPERIENCE POWERED BY OMNICHANNEL AGREGATION

The customer communicates with the financial institution through multiple channels but also an advisor can seamlessly move the customer between them depending on the process. Omnichannel aggregation makes customer journey more frictionless than ever before.

Easy switch
between channels

Innovative and
traditional channels

Unified reporting
and tracking

Face-to-face
contact with agents

Online customer service on
a whole new level

A combination of human support and digital channels allows us to provide customers with comprehensive services.Multiple touch points, tradional and modern, fulfil this demand. Majority of processes are applied remotely with full freedom to get in touch with the financial institutions, without obligatory visits in a branch. LiveBank incorporates social media messaging tools, where customers can be moved to secure channels (online banking, mobile banking) with an chance to open an account through eKYC process.

Multiple touch points

Online onboarding (eKYC)

Contact via social media

INNOVATIVE SOLUTIONS FOR CUSTOMER SATISFACTION GROWTH

Human assistance with LiveBank is more than just a simple call. It is a one-of-its-kind experience providing the customers with all the information they need to choose your products and applying collaboration features to speed up the processes.