Allow your customers to communicate with the bank through multiple channels and move easily between them.
Get in touch with your target audience
DIGITAL ASSISTED CHANNELS
Reach new customers via chat, voice, video, email, SMS and social media messaging tools. Combine innovative communication channels with mobile and internet banking, as well as social media channels.
CUSTOMER EXPERIENCE POWERED BY OMNICHANNEL AGREGATION
The customer communicates with the financial institution through multiple channels but also an advisor can seamlessly move the customer between them depending on the process. Omnichannel aggregation makes customer journey more frictionless than ever before.
Online customer service on a whole new level
A combination of human support and digital channels allows us to provide customers with comprehensive services.Multiple touch points, tradional and modern, fulfil this demand. Majority of processes are applied remotely with full freedom to get in touch with the financial institutions, without obligatory visits in a branch. LiveBank incorporates social media messaging tools, where customers can be moved to secure channels (online banking, mobile banking) with an chance to open an account through eKYC process.
INNOVATIVE SOLUTIONS FOR CUSTOMER SATISFACTION GROWTH
Human assistance with LiveBank is more than just a simple call. It is a one-of-its-kind experience providing the customers with all the information they need to choose your products and applying collaboration features to speed up the processes.
Improve your customer service with solutions powered by LiveBank
Improve your processes by optimization & automation
Help your agents reach their customers in their homes and improve their performance with our smart solutions!
43B Jana Pawła II Avenue
Podium Park II Building
Did you know?
A virtual branch will work perfectly wherever efficient service is crucial