Omnichannel

Serve your customers in every possible touch-point

Browser based
app

Mobile App

Virtual Kiosk
ATM/VTM

Agent
applications

Web API

Social Media

Core functions

Regardless of how your client wants to contact you, it should be made as easy as possible. No matter the device or internet speed, the service you offer must be of the highest quality and available whenever clients need your assistance.

Browser based application

Your client can easily connect with a consultant when using their laptop or PC. The virtual branch runs smoothly in all major browsers with the use of WebRTC and HTML-5 technologies, without non-standard plugins. It makes the whole service process convenient and seamless.

Mobile Application

Your clients are going mobile, as we all are. With a native mobile app for iOS and Android, they can connect and collaborate with you the same way as on desktop. The app can be integrated with the bank’s mobile application and be available on tablets and smartphones for clients and prospects.

Virtual Kiosk ATM/VTM

The branches live on and your bank probably takes good care of them. If you offer in-branch eKiosks or Virtual/Video Teller Machines (VTM), you can give your clients virtual assistance with LiveBank.

Agent Applications

Agent efficient work is enabled thanks to carefully designed agent application which leads them through bank processes intuitively. The application is integrated with Active Directory.

Web API

Let your clients chat with you whenever they have a question. Embed LiveBank web API in your text chat widget on your banking website, customize it as needed. Clients can upgrade the conversation to voice or video connection, which will be started in a separate window

Social Media

Clients today want to communicate through social media. When LiveBank is integrated with Messenger, your agent will answer questions using the Agent Application.

Improve bank’s sales
with all LiveBank features

Attract new customers, increase customer loyalty and improve customer experience with other LiveBank features, that support sales and aftersales processes in your bank.

Onboarding & Authorization

Remote customer
acquiring and operation
authorization

Collaboration

Co-browsing,
screen-sharing
and more

Video & Text Chat

Video, voice and live chat
easy access

Contact Center Functionalities

Smart routing platform
with Contact center
functionalities