LiveBank

Omnichannel

Serve your customers in every possible touch-point

Browser based
app
Mobile App
Virtual Kiosk
ATM/VTM
Agent
applications
Web API
Social Media

Core functions

Regardless of how your client wants to contact you, it should be made as easy as possible. No matter the device or internet speed, the service you offer must be of the highest quality and available whenever clients need your assistance.

Browser based application

Your client can easily connect with a consultant when using their laptop or PC. The virtual branch runs smoothly in all major browsers with the use of WebRTC and HTML-5 technologies, without non-standard plugins. It makes the whole service process convenient and seamless.

Mobile Application

Your clients are going mobile, as we all are. With a native mobile app for iOS and Android, they can connect and collaborate with you the same way as on desktop. The app can be integrated with the bank’s mobile application and be available on tablets and smartphones for clients and prospects.

Virtual Kiosk ATM/VTM

The branches live on and your bank probably takes good care of them. If you offer in-branch eKiosks or Virtual/Video Teller Machines (VTM), you can give your clients virtual assistance with LiveBank.

Agent Applications

Agent efficient work is enabled thanks to carefully designed agent application which leads them through bank processes intuitively. The application is integrated with Active Directory.

Web API

Let your clients chat with you whenever they have a question. Embed LiveBank web API in your text chat widget on your banking website, customize it as needed. Clients can upgrade the conversation to voice or video connection, which will be started in a separate window

Social Media

Clients today want to communicate through social media. When LiveBank is integrated with Messenger, your agent will answer questions using the Agent Application.

Improve bank’s sales
with all LiveBank features

Attract new customers, increase customer loyalty and improve customer experience with other LiveBank features, that support sales and aftersales processes in your bank.
Onboarding & Authorization
Remote customer
acquiring and operation
authorization
See more
Collaboration
Co-browsing,
screen-sharing
and more
See more
Video & Text Chat
Video, voice and live chat
easy access
See more
Contact Center Functionalities
Smart routing platform
with Contact center
functionalities
See more
Technology
& Security
Encryption, recordings
and integrations
See more

Any questions?

Need quick hints? Feel free to contact us

Piotr Skrabski

Piotr Skrabski

General Manager

    The controller of the data within the scope provided above is Ailleron S.A. with headquarters in Krakow, Jana Pawła II Ave. 43b, postal code 31-864, KRS no. 0000385276. The data will be processed in order to provide information about products and services of Ailleron S.A. and other entities from Ailleron Group. The data will be processed for a period of 3 years. You have the right to access the data, to receive copies, to rectify, delete or demand to limit their processing, to object to processing and to withdraw your consent for marketing contact – by sending us an e-mail: dane.osobowe@ailleron.com. For full information about processing of personal data please visit Privacy Policy.
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    Ailleron Company

    43B Jana Pawła II Avenue
    Podium Park II Building
    31-864 Cracow

    Did you know?

    A virtual branch will work perfectly wherever efficient service is crucial

    Insurance
    companies
    Financial
    consulting
    Investment
    found
    Leasing
    companies
    Brockerage
    house