November 2021

PT. Bank Commonwealth Indonesia and LiveBank success story

How do we help our clients achieve their goals?

We are proud of many years of cooperation with the Commonwealth bank in Indonesia. Download the white paper to learn more about the bank’s challenge and the solution provided by LiveBank.

Bank Commonwealth and Livebank

PT. Bank Commonwealth (PTBC) is a subsidiary of the Commonwealth Bank of Australia Group, the largest bank in Australia, and has been operating in Indonesia for over 20 years.

Following the successful launch of its digital e-kiosk in 2017 – Indonesia’s first fully digital self-serving kiosks that allow customers to open their bank accounts in under ten minutes, in May 2021 PTBC launched “CommBank Mobile” as its new flagship mobile banking platform. CommBank Mobile has been designed to help users better manage their finances and achieve their goals, with features that include easy- to-use expense tracking, the innovative Goal Saver product, and other services designed for a mobile banking experience.

The challange

PTBC was seeking a solution that would allow new customers to originate a regulated bank account without needing to visit a bank branch.
The requirements were to open a bank account through an iOS or Android smartphone in real-time, be able to verify customers’ identities according to local eKYC and related regulations, capture identity documentation, and check customer ‘liveness’ – all without requiring in-person interactions, hard copy documents or wet signatures. The solution also needed to be made readily available at a place and time that is convenient for customers.

The solution

Using LiveBank’s proprietary virtual banking technology, PTBC implemented a solution that… 

Download the Customer Success Story

Any questions?

Need quick hints? Feel free to contact us

Piotr Skrabski

Piotr Skrabski

General Manager

    Ailleron Company

    43B Jana Pawła II Avenue
    Podium Park II Building
    31-864 Cracow

    Did you know?

    A virtual branch will work perfectly wherever efficient service is crucial