LiveBank
benefits
Streamline the onboarding process
A cumbersome onboarding process means lost sales opportunities and high churn rates. Acquire new clients and reduce the onboarding time with a simple ID verification in digital channels and eKYC.
Increase conversion rates
Support your bank’s sales and upselling by making services available to prospects through a chat, voice or video calls, and messaging apps. Help your prospects become clients using collaboration tools such as screen sharing, co-browsing, and file exchange. With an outbound communication feature, LiveBank promotes a proactive approach to sales.
Optimise costs and seize new sales opportunities
LiveBank facilitates remote interaction with clients in a secure environment, which results in better management of human resources and increased sales. The routing function redirects clients to appropriate agents. Case-based communication provides for effective sales conversations across multiple contact channels. Additional features such as documents repository or canned responses shorten the time wasted on searching for information and files to be shared.
Solve your problems with LiveBank
How to increase the effectiveness of sales in digital channels?
Realise the full potential of sales in digital channels and support end-to-end processes.
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Omnichannel
Give clients access to digital banking whenever they need and wherever they are via integrated communication channels such as chat, audio and video calls, or text messages.
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Human touch
Combine self-service with human assistance and assign cases to the most competent agents using the routing function.
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Automation
Provide secure onboarding with eKYC functions such as remote ID verification and authentication, and close the sale in a single online session.
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Prospecting
Improve prospecting by flagging cases with the highest sales potential, and enable initiation of outbound interactions.
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Collaboration tools
Employ collaboration tools such as co-browsing, screen-sharing, or file exchange to guide clients through the online process from start to finish.
How to proactively offer banking services and products to clients?
A proactive sales approach is a prerequisite for high conversion and achieving targeted KPIs. Use LiveBank to build close relations with your clients.
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Proactivity
Outbound chat communication that empowers agents to approach clients at the optimal moment
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Scheduling
The possibility to arrange a virtual meeting with a client
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Flexibility
Real-time or asynchronous communication
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Collaboration tools
Collaboration tools such as files or links exchange, screen sharing, or graphical tools to support face-to-face remote support
How to optimize the workflow and leverage the competencies of salespeople?
Streamline processes and relieve agents from repetitive tasks.
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Automated onboarding
Implement eKYC to automate online onboarding of new clients.
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Time optimisation
Use canned responses to shorten the waiting time and accelerate the processing of standard inquiries.
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Data accessibility
Ensure quick access to all necessary information such as customer case status and conversation history.
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One-point integration
Integrate LiveBank with CRMs, databases, or file repositories to shorten the time used to search for documents and data in internal bank systems.
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Smart use of resources
Engage highly skilled employees working in physical branches and call centers to support remote sales.
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Increased revenue
recovery of lost sales
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Cost efficiency
reduced client acquisition cost
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Effective sales
increased lead conversion rate
See what success with LiveBank looks like
See all case studies-
Citibank has selected LiveBank – implementing innovative virtual branches in 16 countries of APAC and EMEA regions
Citibank has signed an agreement to implement Polish LiveBank technology, which will enable bank’s customers in 16 countries to benefit from virtual banking without leaving home. This is the first implementation of a virtual banking system on such a large scale in the world. Citibank is one of the world’s banking leaders. The bank serves […]
Read full client story
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LiveBank revolutionizing Chinese Standard Chartered branches
Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the […]
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LiveBank takes Greek bank into a new era of customer service
LiveBank will allow the largest Greek bank to create an e-branch service [1] – an innovative form of customer service that uses virtual advisors. This is yet another leader of a local banking sector which has decided to meet the needs of its customers by deciding to cooperate with the Cracovian company. Piraeus Bank is […]
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