LiveBank

Exceptional customer experience

Virtual consultant leads your customers through all the bank processes seamlessly

Superb journeys based
on your customer needs

Numerous features, expert banking knowledge and carefully designed paths let you serve and engage bank customers during every interaction with your bank. Virtual branch provides a new source of revenues, service efficiency and customer satisfaction.

Sales & Digital
Onboarding (eKYC)

Easily acquire and verify new customers and sell all kinds of services during a single call

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Enhanced
Customer services

Change the way you serve your client. Go omnichannel with “smarter” virtual branch assistance.

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Customer
Experience & Loyalty

Make your journey the customer journey. With enhanced collaboration features it`s much more than a contact center

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The numbers speak for themselves

Sales
Customer services
Experience
30
%
of online applications are supported by LiveBank
20
%
recovery of lost sales
10
min
reduction of end-to-end loan application process time
95
%
bank’s offer can be transferred to the virtual branch
250
team of consultants that grew from just 10 to server increased demand
12
%
of all CC interaction after first year of Livebank use
90
%
satisfied customers using the Virtual Branch
50
%
customers intend to use the Virtual Branch
40
%
customers will not visit their bank in the near future
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Superb journeys based
on your customer needs

Comfortably
and portably

And without wasting time on travel. LiveBank is available in the browser and mobile devices.

Wherever
you are

The client will be served exactly as he would be at a bank branch, without having to move from the spot.

Face to face
support

The video channel allows for personal service, just like in a physical branch. You do not lose client trust

Fast and on
request

Instant access to experts at a time convenient for the client.

Intuitive
use

Powerful, interactive services at each stage of
processing – from onboarding to sale.

Safe
banking

Every session is recorded, enabling rapid customer complaint management.

Any questions?

Need quick hints? Feel free to contact us

Piotr Skrabski
Piotr Skrabski
General Manager +48 518 667 591
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Ailleron Company

Życzkowskiego 20 Street

Building Avia, 1st floor

31-864 Cracow

Did you know?

A virtual branch will work perfectly wherever efficient service is crucial

Insurance
companies
Financial
consulting
Investment
fund
Leasing
companies
Brokerage
house