Technology & Security

Strong technology and security stack to support your
business development and customer experience

Enctryption &
access authorization
Recording &
playback
Single sign-on
Integration
Bussiness
configuration
Adaptive
streaming

Core functions

A seamless customer journey requires the best experts and latest technologies. These help you to ensure that the integrations and business support will bring the expected results.

Encryption & access authorization

Security of all sessions is a top priority for everyone. Our platform has been checked and validated by multiple audits conducted by our clients. HTML-5, HTTPS, SSL/TLS, AES with HMAC are just some of the technologies we use at LiveBank.

Recording & Playback

There are many reasons why every session should be recorded. With LiveBank, you can record video, audio, messages, collaboration, events and notifications-literally everything made during the session. Later you can search and replay any recordings.

Single sign-on

Authenticate your clients once. After they are authenticated in any channel, your clients can contact advisors with no additional logins.

Integration

The scope of possible LiveBank integration is massively wide: Chatbots, social media, contact centers, CRM, mobile and online banking (SSO or 3-rd party applications), authentication and authorization services, biometrics, active directory, eKiosk/VTM, etc.

Business configuration

Admin staff can easily manage the application parameters to adjust it to the bank’s needs. You can manage profiles, video ads, satisfaction surveys, call distribution or pre-define links, files and messages list definition.

Adaptive streaming

No matter the bandwidth, mobile network or WiFi, the connection must be of the highest possible quality. When data streaming is weak, the adaptive streaming mechanism, asymmetry of the link, automatic downgrade, re-connect and fallback mechanisms make the best out of the situation.

Any questions?

Need quick hints? Feel free to contact us

Piotr Skrabski

Piotr Skrabski

General Manager

    Ailleron Company

    43B Jana Pawła II Avenue
    Podium Park II Building
    31-864 Cracow

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