LiveBank

Technology & Security

Strong technology and security stack to support your
business development and customer experience

Enctryption &
access authorization
Recording &
playback
Single sign-on
Integration
Bussiness
configuration
Adaptive
streaming

Core functions

A seamless customer journey requires the best experts and latest technologies. These help you to ensure that the integrations and business support will bring the expected results.

Encryption & access authorization

Security of all sessions is a top priority for everyone. Our platform has been checked and validated by multiple audits conducted by our clients. HTML-5, HTTPS, SSL/TLS, AES with HMAC are just some of the technologies we use at LiveBank.

Recording & Playback

There are many reasons why every session should be recorded. With LiveBank, you can record video, audio, messages, collaboration, events and notifications-literally everything made during the session. Later you can search and replay any recordings.

Single sign-on

Authenticate your clients once. After they are authenticated in any channel, your clients can contact advisors with no additional logins.

Integration

The scope of possible LiveBank integration is massively wide: Chatbots, social media, contact centers, CRM, mobile and online banking (SSO or 3-rd party applications), authentication and authorization services, biometrics, active directory, eKiosk/VTM, etc.

Business configuration

Admin staff can easily manage the application parameters to adjust it to the bank’s needs. You can manage profiles, video ads, satisfaction surveys, call distribution or pre-define links, files and messages list definition.

Adaptive streaming

No matter the bandwidth, mobile network or WiFi, the connection must be of the highest possible quality. When data streaming is weak, the adaptive streaming mechanism, asymmetry of the link, automatic downgrade, re-connect and fallback mechanisms make the best out of the situation.

Improve bank’s sales
with all LiveBank features

Attract new customers, increase customer loyalty and improve customer experience with other LiveBank features, that support sales and aftersales processes in your bank.
Onboarding & Authorization
Remote customer
acquiring and operation
authorization
See more
Collaboration
Co-browsing,
screen-sharing
and more
See more
Video & Text Chat
Video, voice and live chat
easy access
See more
Contact Center Functionalities
Smart routing platform
with Contact center
functionalities
See more
Omnichannel
Virtual branch serving
different tuchpoints
See more

Any questions?

Need quick hints? Feel free to contact us

Piotr Skrabski

Piotr Skrabski

General Manager

    The controller of the data within the scope provided above is Ailleron S.A. with headquarters in Krakow, Jana Pawła II Ave. 43b, postal code 31-864, KRS no. 0000385276. The data will be processed in order to provide information about products and services of Ailleron S.A. and other entities from Ailleron Group. The data will be processed for a period of 3 years. You have the right to access the data, to receive copies, to rectify, delete or demand to limit their processing, to object to processing and to withdraw your consent for marketing contact – by sending us an e-mail: dane.osobowe@ailleron.com. For full information about processing of personal data please visit Privacy Policy.
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    Ailleron Company

    43B Jana Pawła II Avenue
    Podium Park II Building
    31-864 Cracow

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