Technology & Security
Strong technology and security stack to support your
business development and customer experience
Encryption & access authorization
Security of all sessions is a top priority for everyone. Our platform has been checked and validated by multiple audits conducted by our clients. HTML-5, HTTPS, SSL/TLS, AES with HMAC are just some of the technologies we use at LiveBank.
Recording & Playback
There are many reasons why every session should be recorded. With LiveBank, you can record video, audio, messages, collaboration, events and notifications-literally everything made during the session. Later you can search and replay any recordings.
Authenticate your clients once. After they are authenticated in any channel, your clients can contact advisors with no additional logins.
The scope of possible LiveBank integration is massively wide: Chatbots, social media, contact centers, CRM, mobile and online banking (SSO or 3-rd party applications), authentication and authorization services, biometrics, active directory, eKiosk/VTM, etc.
Admin staff can easily manage the application parameters to adjust it to the bank’s needs. You can manage profiles, video ads, satisfaction surveys, call distribution or pre-define links, files and messages list definition.
No matter the bandwidth, mobile network or WiFi, the connection must be of the highest possible quality. When data streaming is weak, the adaptive streaming mechanism, asymmetry of the link, automatic downgrade, re-connect and fallback mechanisms make the best out of the situation.
Improve bank’s sales
with all LiveBank features
Życzkowskiego 20 Street
Building Avia, 1st floor
Did you know?
A virtual branch will work perfectly wherever efficient service is crucial