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LiveBank - meet your clients everytime, everywhere.


Your bank within your clients’ browsers and mobile applications - LiveBank creates a virtual branch with all the features and face to face communication of a physical one, bringing remote bank services straight to your customers.

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Why it’s good for your clients

Convenience

Your clients will take care of their banking needs easier and faster thanks to the video, audio or text chat feature while sharing their screen with the financial advisor. All of this at their fingertips - LiveBank works both in a browser and on mobile devices.

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Effectiveness

LiveBank comes with a set of tools making online banking a hassle-free experience: calculators and forms, screen sharing between the customer and advisor and two-way file transfer. All within fully encrypted connections.

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Security

LiveBank supports client authentication and transaction authorization, including proprietary voice biometry, a game-changer for client convenience and transaction security. Every session is recorded, encrypted and stored in a central repository, easily accessible in case of complaint resolutions.

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Convenience

Service when you want it

Mobility

WWW & Mobile App

LiveHelp

Instant consultant support

Clarity

Interactive spreadsheets and calculators

Cooperation

Advisor screen & document sharing

Sharing

Safe two-way file sharing

Encryption

High-security transactions

Confidence

Advanced client authentication

Personalization

Voice biometrics authentication

Why it’s good for your bank

Higher sales

LiveBank means more. More conversions within the online sales funnel due to the addition of the face to face element lacking in an online banking service and a higher quality service. More savings, even by a half, due to the optimization of bank branches by centralizing the remote financial advisors. Simply put - more sales.

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Remote service

Go out to your clients - virtually. LiveBank pushes the envelope by letting your clients contact your experts in their own time. By using the interactive banking portal, multi-user screen sharing and online transaction authorization, the clients will receive the same service as at a branch, without leaving their home.

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Better PR

Lead the way in the banking industry by embracing the cutting-edge tech solutions and values of corporate social responsibility - all within a convenient form of online banking. LiveBank is one of the first inclusive banking solutions, allowing you to provide services for language minorities and socially excluded groups, including sign language users.

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More

Increase in transactions

Less

Service cost optimalization

Exclusive

Instant advisor connection

Focused

Effective 2+1 mini conferences

Innovation

You are the progress

Awareness

Changing for the clients

More reasons to try LiveBank

Why to implement LiveBank

LiveBank supports 90% of physical bank operations and products offered

A four-times increase of transactional calls within a year from LiveBank implementation

Clients fully embrace such form of service - after 12 months since implementation 10% of bank clients use LiveBank

A 25-fold increase of the number of transactions since LiveBank and video channel introduction

Better customer service with the use of audio/video customer support channels

Trusted by banks: mBank (Commerzbank group), ING and BZWBK (Santander group)

LiveBank supports 90% of physical bank operations and products offered

A four-times increase of transactional calls within a year from LiveBank implementation

Clients fully embrace such form of service - after 12 months since implementation 10% of bank clients use LiveBank

A 25-fold increase of the number of transactions since LiveBank and video channel introduction

Better customer service with the use of audio/video customer support channels

Trusted by banks: mBank (Commerzbank group), ING and BZWBK (Santander group)

LiveBank supports 90% of physical bank operations and products offered

A four-times increase of transactional calls within a year from LiveBank implementation

Clients fully embrace such form of service - after 12 months since implementation 10% of bank clients use LiveBank

A 25-fold increase of the number of transactions since LiveBank and video channel introduction

Better customer service with the use of audio/video customer support channels

Trusted by banks: mBank (Commerzbank group), ING and BZWBK (Santander group)

Global metrics

Video communication rise - GigaOM estimates video calls increase to 30bln per annum in 2015

Video will be common in the banking sector by 2018 according to Ovum and Gartner

Online transactions cost 60% less than similar services in physical bank branches

40% physical bank branches in the US will close within next few years according to Bret King

An average client will visit a bank branch once a year in 2016, while 40% will never visit it (Bret King)

Video communication rise - GigaOM estimates video calls increase to 30bln per annum in 2015

Video will be common in the banking sector by 2018 according to Ovum and Gartner

Online transactions cost 60% less than similar services in physical bank branches

40% physical bank branches in the US will close within next few years according to Bret King

An average client will visit a bank branch once a year in 2016, while 40% will never visit it (Bret King)

Video communication rise - GigaOM estimates video calls increase to 30bln per annum in 2015

Video will be common in the banking sector by 2018 according to Ovum and Gartner

Online transactions cost 60% less than similar services in physical bank branches

40% physical bank branches in the US will close within next few years according to Bret King

An average client will visit a bank branch once a year in 2016, while 40% will never visit it (Bret King)

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Catalogue

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Product card

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Not a bank?

Investment
fund
Insurance

Live Branch is a virtual branch idea that works best where meeting clients face to face is the cornerstone of business. Be it an insurance company, investment fund, financial advisory, travel agency, real estate market or modern healthcare facility.

We offer much more than just video communication - with LiveBranch your clients will experience the same service as if they visited a physical branch: they will easily insure themselves, book a trip or consult a doctor.

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