Omnichannel

Create a one-of-its-kind experience by providing your clients with continuous access to secure banking via multiple communication channels, and ensure seamless switching between the channels.

Smart routing

Provide the highest quality of service by routing cases to agents with expertise in a given field.

Automation

Equip your agents with predefined links, files, and canned responses to reduce the waiting time.

Aggregated data

Provide efficient service by aggregating all information and the history of interactions in one place.

Feedback

Let your clients know you care about their opinion and monitor their satisfaction by sending a survey after the case is closed.

Optimised workflow

Implement a multi-chat enabling an agent to have a conversation with even three clients simultaneously.

Competence

Use the routing function to seamlessly redirect clients to the agents most competent in a given topic.

Collaboration

Provide agents with tools such as screen sharing, co-browsing, file exchange, and knowledge base to ensure efficient collaboration with a client and shorten the average resolution time.

Smart planning

Adjust the number of agents to the forecast load thanks to the possibility of flexible scaling

Data-driven management

Use traffic and service performance monitoring tools to forecast traffic and plan budgets.

Case-based communication

Ensure case-based communication and aggregate interactions from different channels in one place.

Consolidated information

Give clients and agents insight into the complete history of the conversation on a given topic and the status of a case.

Proactivity

Facilitate agents’ proactive approach to customer support by enabling them to initiate outbound interactions.

Personalisation

Share personalized files thanks to integration with the banking document repository.

Recording and archiving

Record video and audio connections, text messages, collaboration, and any other kind of interaction to retrieve it when needed.