Capitalise on sales opportunities and convert prospects in a frictionless process
Enhance availability of banking products, support end-to-end processes, foster a proactive approach to sales, and generate cross-selling opportunities with LiveBank.
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Chat, audio & video
Realize the full potential of digital banking by providing human assistance at appropriate points in the process to close a deal in a single interaction.
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Chat
A client can contact the bank via a live chat that allows for real-time or asynchronous conversation that they can return to at any time, as the conversation history is always there.
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Multi chat
Possibility to conduct simultaneous chat conversations with several clients.
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Audio & video
If face-to-face support is required, the chat connection may be upgraded to an audio or video connection without interrupting the conversation.
Collaboration tools
Efficient collaboration with a client is one of the main factors that accelerate banking procedures and increase the number of successfully resolved cases.
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Screen sharing
Screen-sharing comes in handy when discussing and analysing complex issues as it ensures that a client and an agent are on the same page.
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File exchange
With the file exchange function, documents and links can be sent in both directions. All materials are available in the aggregated conversation history.
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Co-browsing
When a client experiences difficulty completing the application, they may use a unique form of support – co-browsing. With the client’s permission, the agent takes over and completes the form for them.
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Graphical tools
Both agent and client may use graphical tools to highlight the text or point at certain elements with an arrow.
You need short answers?
With collaboration, communication, routing, recording and other features, you can design your own remarkable experience and get the most out of omnichannel.
Secure remote work environment
Ensure the security of your customers’ data and a risk-free work environment for agents
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Data centre
All data is stored on servers in a region where your bank operates.
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Encryption key
Data is encrypted using keys managed by your bank.
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Data recording & archiving
You can record chat messages, audio, and video sessions to retrieve them when needed.
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Agent SSO
A single sign-on streamlines access to the system and multiple resources.
Work management
Empower your sales force, coordinate workflow, and manage operations to help your agents achieve or even surpass sales targets.
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Teams organization
Create teams of agents assigned to a team leader.
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Working hours configuration
Specify agents’ working hours – clients can leave chat messages for agents to reply to during working hours.
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Scheduling
Schedule online meetings with clients.
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Custom roles & access authorization
Manage permissions and access to data .
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Queue management
Enable the manual management of conversations – picking tickets with the highest sales potential from the queue.
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Line of business separation
Create different segments of sales support.
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Skill-based routing
Automated assignment of cases to agents specialized in a given topic to optimize workload and ensure the highest quality of service. API allows for integration with external routing.
Our clients say it best
Online onboarding
Support the sales of banking products in digital channels with minimal assistance from sales agents.
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Authentication
During the communication with an unlogged client, an agent may trigger the authentication method available in a bank via LiveBank. With Single Sign-On a client logged in to the account needs no additional authentication.
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ID Verification
ID and face photos are compared with the use of facial biometry. The document is rendered into a digital form to confirm the authenticity, and personal details are checked in internal and external databases.
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Biometrics
LiveBank can deliver or be integrated with any biometric system employed in a bank, such as face recognition or fingerprint scan.
For more information,
go to the eKYC page
See what success with LiveBank looks like
See all case studies-
Citibank has selected LiveBank – implementing innovative virtual branches in 16 countries of APAC and EMEA regions
Citibank has signed an agreement to implement Polish LiveBank technology, which will enable bank’s customers in 16 countries to benefit from virtual banking without leaving home. This is the first implementation of a virtual banking system on such a large scale in the world. Citibank is one of the world’s banking leaders. The bank serves […]
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LiveBank revolutionizing Chinese Standard Chartered branches
Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the […]
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LiveBank takes Greek bank into a new era of customer service
LiveBank will allow the largest Greek bank to create an e-branch service [1] – an innovative form of customer service that uses virtual advisors. This is yet another leader of a local banking sector which has decided to meet the needs of its customers by deciding to cooperate with the Cracovian company. Piraeus Bank is […]
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mBank’s Expert Online
Ailleron, a Krakow-based fintech company, which in 2013 implemented a LiveBank virtual branch at mBank under the name of Ekspert Online (Online Expert), enriched it with new, useful functionalities. Recently, the bank’s customers have been able to communicate with the Experts via a video channel, even when using their mobile devices, and the bank’s employees […]
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