Streamline the onboarding process
A cumbersome onboarding process means lost sales opportunities and high churn rates. Acquire new clients and reduce the onboarding time with a simple ID verification in digital channels and eKYC.
Increase conversion rates
Support your bank’s sales and upselling by making services available to prospects through a chat, voice or video calls, and messaging apps. Help your prospects become clients using collaboration tools such as screen sharing, co-browsing, and file exchange. With an outbound communication feature, LiveBank promotes a proactive approach to sales.
Optimise costs and seize new sales opportunities
LiveBank facilitates remote interaction with clients in a secure environment, which results in better management of human resources and increased sales. The routing function redirects clients to appropriate agents. Case-based communication provides for effective sales conversations across multiple contact channels. Additional features such as documents repository or canned responses shorten the time wasted on searching for information and files to be shared.
Solve your problems with LiveBank
How to increase the effectiveness of sales in digital channels?
Realise the full potential of sales in digital channels and support end-to-end processes.
Give clients access to digital banking whenever they need and wherever they are via integrated communication channels such as chat, audio and video calls, or text messages.
Combine self-service with human assistance and assign cases to the most competent agents using the routing function.
Provide secure onboarding with eKYC functions such as remote ID verification and authentication, and close the sale in a single online session.
Improve prospecting by flagging cases with the highest sales potential, and enable initiation of outbound interactions.
Employ collaboration tools such as co-browsing, screen-sharing, or file exchange to guide clients through the online process from start to finish.
How to proactively offer banking services and products to clients?
A proactive sales approach is a prerequisite for high conversion and achieving targeted KPIs. Use LiveBank to build close relations with your clients.
Outbound chat communication that empowers agents to approach clients at the optimal moment
The possibility to arrange a virtual meeting with a client
Real-time or asynchronous communication
Collaboration tools such as files or links exchange, screen sharing, or graphical tools to support face-to-face remote support
How to optimize the workflow and leverage the competencies of salespeople?
Streamline processes and relieve agents from repetitive tasks.
Implement eKYC to automate online onboarding of new clients.
Use canned responses to shorten the waiting time and accelerate the processing of standard inquiries.
Ensure quick access to all necessary information such as customer case status and conversation history.
Integrate LiveBank with CRMs, databases, or file repositories to shorten the time used to search for documents and data in internal bank systems.
Smart use of resources
Engage highly skilled employees working in physical branches and call centers to support remote sales.
recovery of lost sales
reduced client acquisition cost
increased lead conversion rate
Our clients say it best
Conversation history and notifications about incoming messages are only some of the many solutions implemented as part of the project, carried out in cooperation with Ailleron. Very positive feedback from our customers shows us that we have taken the right path, which in turn poses additional challenges for us in terms of further product development.
An omnichannel platform for instant and secure communication over chat, video, audio and social media, optimizing remote advisory processes. An omnichannel platform for instant and secure communication over chat, video, audio and social media, optimizing remote advisory processes.
As we have demonstrated in the past with our digital innovations, which has included the digital e-Kiosk, and the CommBank SmartWealth app – our awardwinning wealth management mobile application, Bank Commonwealth is committed to realising its digital transformation journey with CommBank Mobile. By partnering with LiveBank we have been able to make CommBank Mobile the next evolution of that journey, and the technology will ensure Bank Commonwealth continues moving towards our purpose: Building a brighter future for all.