Streamline client onboarding process in compliance with regulations

Empower online sales with a reliable and user-friendly automated verification process that you can easily configure and integrate with your workflow.

Types of eKYC systems

LiveBank provides the highest security standards to support your bank in maintaining compliance with legal regulations while decreasing onboarding time and cost.

  • Human supported eKYC

    A client visits the website and completes the online form. From this point, an agent walks the client through the process supported by OCR (optical character recognition) and face biometrics. Subsequently, the procedure is finalized by an agent.

  • Semi-automated eKYC

    A client provides all necessary documents, takes photos of their ID card and a selfie. Next, they connect with an agent who helps them finalize the process.

  • Fully-automated eKYC

    The process is conducted without human support. However, LiveBank provides an option of additional verification by an agent.

eKYC customer self service with human assistance

Discover seamless customer onboarding with the ‘eKYC Customer Self Service with Human Assistance’ film on LiveBank. Witness how your clients can effortlessly navigate the onboarding process with the aid of expert assistance, with a smooth and efficient experience. Watch a short movie.

eKYC customer self service

Explore effortless customer onboarding with our film on ‘eKYC Customer Self Service.’ Witness how clients autonomously navigate the onboarding process, leveraging self-service tools without the need for direct assistance. Discover the benefits for banks as this efficient and secure approach enhances operational efficiency and reduces resource requirements, contributing to a more streamlined and cost-effective customer onboarding process.

eKYC steps

Verify client identity and authenticate documents in a few simple steps.

  • Consents

    Ensuring compliance with the disclosure requirement and obtaining consent to process personal data.

  • ID card photo

    A client takes a photo of an ID card on both sides. The data is passed to the OCR component to determine the authenticity of the document.

  • Client’s face photo

    The client takes a selfie that will be analysed by the biometrics module and compared to the photo scanned from the ID card.

  • Liveness check

    The application asks the client to perform certain actions or gestures (e.g. blinking, smiling) to confirm they are a live person.

  • Data verification

    The biometrics engine compares data from the selfie and the photo from the ID. The data captured in the document OCR process is verified in internal and external data systems.

  • Data confirmation

    The data is presented to the client for confirmation.

  • Finalisation

    Opening of a bank account


LiveBank can be easily integrated with facial biometrics and ID verification components.

  • OCR

    Optical Character Recognition (OCR) component scans an ID card and populates the system with data encoded in the Machine Readable Zone (MRZ) for further verification. Once the authenticity of the document is confirmed, the specific features are verified using biometrics.

  • Biometric engine

    The biometric engine compares a client’s face to the photo in their ID card based on selected personal characteristics. It uses the screens taken in the Liveliness Check step to make sure a user is a real live person.

  • Databases

    Client data is verified in the bank’s internal databases, identity card register, Sanctioning Lists, PEPs, Adverse Media, Restricted Documents Database, etc.

  • Agent SSO

    A single sign-on streamlines access to the system and multiple resources.

Our clients say it best

Conversation history and notifications about incoming messages are only some of the many solutions implemented as part of the project, carried out in cooperation with Ailleron. Very positive feedback from our customers shows us that we have taken the right path, which in turn poses additional challenges for us in terms of further product development.

Jarosław Ścigała

Manager of the Contact Center Development Department at mBank

An omnichannel platform for instant and secure communication over chat, video, audio and social media, optimizing remote advisory processes. An omnichannel platform for instant and secure communication over chat, video, audio and social media, optimizing remote advisory processes.

Aleksandra Buczkowska

Contact Center Director at mBank

As we have demonstrated in the past with our digital innovations, which has included the digital e-Kiosk, and the CommBank SmartWealth app – our awardwinning wealth management mobile application, Bank Commonwealth is committed to realising its digital transformation journey with CommBank Mobile. By partnering with LiveBank we have been able to make CommBank Mobile the next evolution of that journey, and the technology will ensure Bank Commonwealth continues moving towards our purpose: Building a brighter future for all.

Ming Chen

Director of Digital & Strategy at PT. Bank Commonwealth

See what success with LiveBank looks like

Case studies
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Case studies

Test our solution or contact us to find out how LiveBank can help you