Digital banking

Migrate your clients to digital banking swimmingly

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LiveBank
benefits

  • Keep a client in mind

    LiveBank facilitates a smooth and safe client migration to digital channels by embedding customer support functionalities like audio and video calls, a chat, and messaging apps in e-banking to enable immediate contact. Routing to an expert agent, collaboration tools such as screen-sharing or co-browsing support digital end-to-end processes, and eKYC streamlines client onboarding.

  • Plug and play

    LiveBank ensures a quick one-point integration of digital and traditional customer touchpoints with various back-end banking systems such as CRMs, databases, or file repositories and enables aggregation of dispersed client information and communication history.

  • Scale the system as you go

    In a dynamic financial services environment, responsiveness to changes and needs is essential. LiveBank provides the flexibility of scaling. You may effortlessly add or cancel licences depending on the number of agents you need at the given moment. You can also introduce new features or integrate more communication channels over time.

Solve your problems with LiveBank

How to make digital banking friendly to all clients?

Customise your digital banking experience and embrace inclusivity by providing for all client needs.

  • Availibility of service

    Empower digital banking by embedding support channels to assist your clients when needed – from audio and video calls to messaging apps.

  • User friendliness

    Ensure an intuitive UX and easy navigation across all digital channels.

  • Collaboration tools

    Offer digital hand-holding to less confident users and walk them through the banking processes with collaboration tools such as screen sharing, co-browsing, and file exchange.

  • Feedback collection

    Survey clients to gather information about their satisfaction with digital banking, track trends, and adapt solutions to their needs.

How to effectively digitise banking processes?

The success of digitisation depends on how well it serves clients and helps bank employees generate revenue.

  • Synergy

    Empower your digital banking with a customer support model combining automated online eKYC processes and human assistance when needed.

  • System modelling

    Leverage the flexibility of adding and deactivating communication channels so that clients can contact the bank at their convenience.

  • Frictionless processes

    Use all remote support channels to smoothly guide clients through end-to-end banking processes and reduce the churn rate.

  • Smart use of resources

    Enable qualified agents to conduct sales and upselling activities through digital channels.

How to use additional customer support channels to improve digital banking?

To make e-banking friendly and ensure that processes end in conversion, adopt a journey-based approach to customer experience.

  • Remote service

    Structure a customer journey that helps clients achieve their goals in the most effective flow without visiting a brick-and-mortar branch.

  • Customer centricity

    Design end-to-end processes based on digital banking and use different communication channels to model the customer journey.

  • Human touch

    Provide clients with appropriate information and guidance, and ensure immediate human assistance at the right points of the process.

  • Analytics

    Track, analyse and personalise the cross-channel experience.

  • Customer satisfaction

    enhanced NPS, CSAT, CES indicators

  • System friendliness

    higher ratings for online banking

  • Smooth migration to digital

    increased number of active
    e-banking users

See what success with LiveBank looks like

See all case studies
  • Citibank has selected LiveBank – implementing innovative virtual branches in 16 countries of APAC and EMEA regions

    Citibank has signed an agreement to implement Polish LiveBank technology, which will enable bank’s customers in 16 countries to benefit from virtual banking without leaving home. This is the first implementation of a virtual banking system on such a large scale in the world. Citibank is one of the world’s banking leaders. The bank serves […]

    Read full client story
  • LiveBank revolutionizing Chinese Standard Chartered branches

    Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the […]

    Read full client story
  • LiveBank takes Greek bank into a new era of customer service

    LiveBank will allow the largest Greek bank to create an e-branch service [1] – an innovative form of customer service that uses virtual advisors. This is yet another leader of a local banking sector which has decided to meet the needs of its customers by deciding to cooperate with the Cracovian company. Piraeus Bank is […]

    Read full client story
See all case studies

Our clients say it best

Conversation history and notifications about incoming messages are only some of the many solutions implemented as part of the project, carried out in cooperation with Ailleron. Very positive feedback from our customers shows us that we have taken the right path, which in turn poses additional challenges for us in terms of further product development.

Jarosław Ścigała

Manager of the Contact Center Development Department at mBank

An omnichannel platform for instant and secure communication over chat, video, audio and social media, optimizing remote advisory processes. An omnichannel platform for instant and secure communication over chat, video, audio and social media, optimizing remote advisory processes.

Aleksandra Buczkowska

Contact Center Director at mBank

As we have demonstrated in the past with our digital innovations, which has included the digital e-Kiosk, and the CommBank SmartWealth app – our awardwinning wealth management mobile application, Bank Commonwealth is committed to realising its digital transformation journey with CommBank Mobile. By partnering with LiveBank we have been able to make CommBank Mobile the next evolution of that journey, and the technology will ensure Bank Commonwealth continues moving towards our purpose: Building a brighter future for all.

Ming Chen

Director of Digital & Strategy at PT. Bank Commonwealth

Test our solution or contact us to find out how LiveBank can help you.