Your Optichannel Solution for Enhanced Sales and Customer Service
Empowering Growth Through Seamless Communication
LiveBank Platform powered by Ailleron
What is LiveBank?
LiveBank is a digital sales platform that enables customer interactions with financial institutions, enhancing and automating operations in branches and contact centers.
LiveBank Platform empowers bank customers with immediate access to advisors across branches and contact center, ensuring seamless customer experiences at every touchpoint, enabling:
- Smooth handoffs between channels (chat / video / audio) as part of a ready-made product that allows for various modeling of business processes
- Enhanced client – advisor collaboration for increased digital engagement through collaborative interactions
- Streamlined sales and customer service through Human-AI synergy that allows to increase the efficiency of employees
- Unified view and comprehensive data on customer engagement across all channels
- Extended Contact Center capabilities for managing customer interactions effectively.
- Support for global brands like Citi, Standard Chartered Bank, ING, and Santander in developing innovative digital sales and engagement strategies
The enterprise-class solution trusted by global banks
LiveBank in numbers
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18
markets with successful implementations
owing to our experience in banking systems integrations
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+450,000
interactions monthly via LiveBank
thanks to tapping into communication channels that bank clients prefer
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+10,000
new bank accounts a month
established remotely using LiveBank eKYC processes
An enterprise-class communication & collaboration platform for banking
Implementation technology tailored to your needs. Discover some of the benefits LiveBank offers to your bank.
- Customer support
- Sales
- Digital banking
- Optichannel
- IT
E-client support focused on solving problems and getting things done
LiveBank streamlines banking processes and enhances customer support by providing real-time, human-to-human service over the communication channel of a client’s choice.
- single sign-on
- case-based communication
Improved customer experience
- canned responses
- routing
- document repository
Optimisation of agents’ work and improved KPIs
Maximise sales results with existing resources
LiveBank frees up the sales team for selling, while remote communication with clients offers additional sales opportunities.
- eKYC
- e-signature
- ID verification
Easy onboarding process
- file exchange
- co-browsing
- screen sharing
Support in clients acquisition
Migrate your clients to digital banking swimmingly
Staying ahead of the curve and providing modern, frictionless banking solutions with LiveBank is a way to improve client satisfaction and boost competitiveness in the marketplace.
- SaaS subscription model
- embed communication channels on demand
Quick time to market
- chat and email
- audio and video calls
- social media messaging
Availability of bank services
Manage a multi-generation customer life cycle with an optichannel communication hub
LiveBank aggregates a multitude of communication channels in a single communication hub to respond to the needs of all generations and efficiently deal with clients’ matters.
- seamless switching between channels
- eKYC
- transaction authorisation
Convenience and
end-to-end customer support
- contact centers
- mobile and online banking
- bank’s back-end systems
One-point integration
Cloud transformation under the highest security standards
LiveBank was created specifically for and in cooperation with banks and has successfully undergone numerous bank security assessment processes. It ensures low-costs deployment and maintenance.
- SaaS cloud model
- open API
Immediate implementation
- message encryption
- biometrics
- recording and archiving interactions
Enterprise-class security standards
LiveBank supports your processes, not the other way around
LiveBank is a communication hub for banks that need a simple, fast, secure, and cost-effective system to manage a multi-generation customer life cycle using all available communication channels and optimise customer support performance at the same time.
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Dev-friendliness
Open API, easy integrations, and seamless upgrade with ready-made modules
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Cost management
Effective resource management to optimize customer support and increase sales
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Banking class security
Cloud-based data processing and storage, encryption, and adherence to data protection law without slowing business
Crafted for financial institutions market
See what success with LiveBank looks like
See all case studies-
Citibank has selected LiveBank – implementing innovative virtual branches in 16 countries of APAC and EMEA regions
Citibank has signed an agreement to implement Polish LiveBank technology, which will enable bank’s customers in 16 countries to benefit from virtual banking without leaving home. This is the first implementation of a virtual banking system on such a large scale in the world.
Read full client story
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LiveBank revolutionizing Chinese Standard Chartered branches
Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the […]
Read full client story
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LiveBank takes Greek bank into a new era of customer service
LiveBank will allow the largest Greek bank to create an e-branch service [1] – an innovative form of customer service that uses virtual advisors. This is yet another leader of a local banking sector which has decided to meet the needs of its customers by deciding to cooperate with the Cracovian company. Piraeus Bank is […]
Read full client story
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