Your Optichannel Solution for Enhanced Sales and Customer Service

Empowering Growth Through Seamless Communication

LiveBank Platform powered by Ailleron

What is LiveBank?

LiveBank is a digital sales platform that enables customer interactions with financial institutions, enhancing and automating operations in branches and contact centers.

LiveBank Platform empowers bank customers with immediate access to advisors across branches and contact center, ensuring seamless customer experiences at every touchpoint, enabling:

  • Smooth handoffs between channels (chat / video / audio) as part of a ready-made product that allows for various modeling of business processes
  • Enhanced client – advisor collaboration for increased digital engagement through collaborative interactions
  • Streamlined sales and customer service through Human-AI synergy that allows to increase the efficiency of employees
  • Unified view and comprehensive data on customer engagement across all channels
  • Extended Contact Center capabilities for managing customer interactions effectively.
  • Support for global brands like Citi, Standard Chartered Bank, ING, and Santander in developing innovative digital sales and engagement strategies

The enterprise-class solution trusted by global banks

  • citi
  • Santander
  • mbank
  • piraues bank
  • standard chartered
  • LiveBank serve ING Clients

LiveBank in numbers

  • 18

    markets with successful implementations

    owing to our experience in banking systems integrations

  • +450,000

    interactions monthly via LiveBank

    thanks to tapping into communication channels that bank clients prefer

  • +10,000

    new bank accounts a month

    established remotely using LiveBank eKYC processes

An enterprise-class communication & collaboration platform for banking

Implementation technology tailored to your needs. Discover some of the benefits LiveBank offers to your bank.

  • Customer support
  • Sales
  • Digital banking
  • Optichannel
  • IT

E-client support focused on solving problems and getting things done

LiveBank streamlines banking processes and enhances customer support by providing real-time, human-to-human service over the communication channel of a client’s choice.

    Improved customer experience

  • single sign-on
  • case-based communication

    Optimisation of agents’ work and improved KPIs

  • canned responses
  • routing
  • document repository
Learn more about Customer Support with LiveBank

Maximise sales results with existing resources

LiveBank frees up the sales team for selling, while remote communication with clients offers additional sales opportunities.

    Easy onboarding process

  • eKYC
  • e-signature
  • ID verification

    Support in clients acquisition

  • file exchange
  • co-browsing
  • screen sharing
Learn more about Sales with LiveBank

Migrate your clients to digital banking swimmingly

Staying ahead of the curve and providing modern, frictionless banking solutions with LiveBank is a way to improve client satisfaction and boost competitiveness in the marketplace.

    Quick time to market

  • SaaS subscription model
  • embed communication channels on demand

    Availability of bank services

  • chat and email
  • audio and video calls
  • social media messaging
Learn more about Digital Banking with LiveBank

Manage a multi-generation customer life cycle with an optichannel communication hub

LiveBank aggregates a multitude of communication channels in a single communication hub to respond to the needs of all generations and efficiently deal with clients’ matters.

    Convenience and
    end-to-end customer support

  • seamless switching between channels
  • eKYC
  • transaction authorisation

    One-point integration

  • contact centers
  • mobile and online banking
  • bank’s back-end systems
Learn more about Optichannel with LiveBank

Cloud transformation under the highest security standards

LiveBank was created specifically for and in cooperation with banks and has successfully undergone numerous bank security assessment processes. It ensures low-costs deployment and maintenance.

    Immediate implementation

  • SaaS cloud model
  • open API

    Enterprise-class security standards

  • message encryption
  • biometrics
  • recording and archiving interactions
Learn more about IT with LiveBank

LiveBank supports your processes, not the other way around

LiveBank is a communication hub for banks that need a simple, fast, secure, and cost-effective system to manage a multi-generation customer life cycle using all available communication channels and optimise customer support performance at the same time.

  • Dev-friendliness

    Open API, easy integrations, and seamless upgrade with ready-made modules

  • Cost management

    Effective resource management to optimize customer support and increase sales

  • Banking class security

    Cloud-based data processing and storage, encryption, and adherence to data protection law without slowing business

We are dedicated for all size brands

Crafted for financial institutions market

See what success with LiveBank looks like

See all case studies
  • Citibank has selected LiveBank – implementing innovative virtual branches in 16 countries of APAC and EMEA regions

    Citibank has signed an agreement to implement Polish LiveBank technology, which will enable bank’s customers in 16 countries to benefit from virtual banking without leaving home. This is the first implementation of a virtual banking system on such a large scale in the world.

    Read full client story
  • LiveBank revolutionizing Chinese Standard Chartered branches

    Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the […]

    Read full client story
  • LiveBank takes Greek bank into a new era of customer service

    LiveBank will allow the largest Greek bank to create an e-branch service [1] – an innovative form of customer service that uses virtual advisors. This is yet another leader of a local banking sector which has decided to meet the needs of its customers by deciding to cooperate with the Cracovian company. Piraeus Bank is […]

    Read full client story
See all case studies

Our clients say it best

Conversation history and notifications about incoming messages are only some of the many solutions implemented as part of the project, carried out in cooperation with Ailleron. Very positive feedback from our customers shows us that we have taken the right path, which in turn poses additional challenges for us in terms of further product development.

Jarosław Ścigała

Manager of the Contact Center Development Department at mBank

An omnichannel platform for instant and secure communication over chat, video, audio and social media, optimizing remote advisory processes. An omnichannel platform for instant and secure communication over chat, video, audio and social media, optimizing remote advisory processes.

Aleksandra Buczkowska

Contact Center Director at mBank

As we have demonstrated in the past with our digital innovations, which has included the digital e-Kiosk, and the CommBank SmartWealth app – our awardwinning wealth management mobile application, Bank Commonwealth is committed to realising its digital transformation journey with CommBank Mobile. By partnering with LiveBank we have been able to make CommBank Mobile the next evolution of that journey, and the technology will ensure Bank Commonwealth continues moving towards our purpose: Building a brighter future for all.

Ming Chen

Director of Digital & Strategy at PT. Bank Commonwealth