Your Optichannel Solution for Enhanced Sales and Customer Service
Empowering Growth Through Seamless Communication
The enterprise-class solution trusted by global banks


LiveBank in numbers
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18
markets with successful implementations
owing to our experience in banking systems integrations
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+450,000
interactions monthly via LiveBank
thanks to tapping into communication channels that bank clients prefer
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+10,000
new bank accounts a month
established remotely using LiveBank eKYC processes
An enterprise-class communication & collaboration platform for banking.
Implementation technology tailored to your needs. Discover some of the benefits LiveBank offers to your bank.
- Customer support
- Sales
- Digital banking
- Omnichannel
- IT
E-client support focused on solving problems and getting things done
LiveBank streamlines banking processes and enhances customer support by providing real-time, human-to-human service over the communication channel of a client’s choice.
- single sign-on
- case-based communication
Improved customer experience
- canned responses
- routing
- document repository
Optimisation of agents’ work and improved KPIs

Maximise sales results with existing resources
LiveBank frees up the sales team for selling, while remote communication with clients offers additional sales opportunities.
- eKYC
- e-signature
- ID verification
Easy onboarding process
- file exchange
- co-browsing
- screen sharing
Support in clients acquisition

Migrate your clients to digital banking swimmingly
Staying ahead of the curve and providing modern, frictionless banking solutions with LiveBank is a way to improve client satisfaction and boost competitiveness in the marketplace.
- SaaS subscription model
- embed communication channels on demand
Quick time to market
- chat and email
- audio and video calls
- social media messaging
Availability of bank services

Manage a multi-generation customer life cycle with an omnichannel communication hub
LiveBank aggregates a multitude of communication channels in a single communication hub to respond to the needs of all generations and efficiently deal with clients’ matters.
- seamless switching between channels
- eKYC
- transaction authorisation
Convenience and
end-to-end customer support
- contact centers
- mobile and online banking
- bank’s back-end systems
One-point integration

Cloud transformation under the highest security standards
LiveBank was created specifically for and in cooperation with banks and has successfully undergone numerous bank security assessment processes. It ensures low-costs deployment and maintenance.
- SaaS cloud model
- open API
Immediate implementation
- message encryption
- biometrics
- recording and archiving interactions
Enterprise-class security standards

LiveBank supports your processes, not the other way around
LiveBank is a communication hub for banks that need a simple, fast, secure, and cost-effective system to manage a multi-generation customer life cycle using all available communication channels and optimise customer support performance at the same time.
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Dev-friendliness
Open API, easy integrations, and seamless upgrade with ready-made modules
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Cost management
Effective resource management to optimize customer support and increase sales
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Banking class security
Cloud-based data processing and storage, encryption, and adherence to data protection law without slowing business
Our clients say it best
Test our solution or contact us to find out how LiveBank can help you
