Your Optichannel Solution for Enhanced Sales and Customer Service
Empowering Growth Through Seamless Communication
LiveBank – part of Ailleron Group
What is LiveBank?
LiveBank is a digital sales platform that enables customer interactions with financial institutions, enhancing and automating operations in branches and contact centers.
LiveBank Platform empowers bank customers with immediate access to advisors across branches and contact center, ensuring seamless customer experiences at every touchpoint, enabling:
- Smooth handoffs between channels
- Streamlined sales and customer service through Human-AI synergy
- Unified view and comprehensive data on customer engagement across all channels
- Extended Contact Center capabilities
The enterprise-class solution trusted by global banks
LiveBank in numbers
markets with successful implementations
owing to our experience in banking systems integrations
interactions monthly via LiveBank
thanks to tapping into communication channels that bank clients prefer
new bank accounts a month
established remotely using LiveBank eKYC processes
An enterprise-class communication & collaboration platform for banking.
Implementation technology tailored to your needs. Discover some of the benefits LiveBank offers to your bank.
- Customer support
- Digital banking
LiveBank supports your processes, not the other way around
LiveBank is a communication hub for banks that need a simple, fast, secure, and cost-effective system to manage a multi-generation customer life cycle using all available communication channels and optimise customer support performance at the same time.
Open API, easy integrations, and seamless upgrade with ready-made modules
Effective resource management to optimize customer support and increase sales
Banking class security
Cloud-based data processing and storage, encryption, and adherence to data protection law without slowing business
Our clients say it best
Conversation history and notifications about incoming messages are only some of the many solutions implemented as part of the project, carried out in cooperation with Ailleron. Very positive feedback from our customers shows us that we have taken the right path, which in turn poses additional challenges for us in terms of further product development.
An omnichannel platform for instant and secure communication over chat, video, audio and social media, optimizing remote advisory processes. An omnichannel platform for instant and secure communication over chat, video, audio and social media, optimizing remote advisory processes.
As we have demonstrated in the past with our digital innovations, which has included the digital e-Kiosk, and the CommBank SmartWealth app – our awardwinning wealth management mobile application, Bank Commonwealth is committed to realising its digital transformation journey with CommBank Mobile. By partnering with LiveBank we have been able to make CommBank Mobile the next evolution of that journey, and the technology will ensure Bank Commonwealth continues moving towards our purpose: Building a brighter future for all.