LiveBank
Your virtual branch.

The video, audio, text chat omnichannel platform supporting complete sales process and client service.

LiveBank covers
all the customer journeys

With collaboration, communication, routing, recording and other features, you can design your own remarkable experience and get the most out of omnichannel.

Sales & Digital Onboarding (eKYC)

Easily acquire and verify new customers and sell all kinds of products during a single call

Enhanced Customer Services

Change the way you serve your client. Go omnichannel with “smarter” virtual branch assistance.

Customer Experience & Loyalty

With enhanced collaboration features it`s much more than a contact center

LiveBank’s technology covers every aspect of banking

increases the conversion and optimizes costs

Retail banks

LiveBank for retail

Banks have to face new digital contact demands from tech-savvy and high-maintenance customers. The answer is to provide them with the most convenient communication and collaboration platform.

Corporate banks

LiveBank for corporate banking

Corporate clients need interactive support of a banking consultant available anytime, anywhere, on any device, 24/7. This is the standard for modern clients and banks aware of their needs.

Wealth solutions

LiveBank for wealth

With our solution you are able to provide service to customers all around the world, and direct your offer at people that search for effective and secure access to an array of markets and investment products, enabling them to multiply their savings.

Retail banks

Corporate banks

Wealth solutions

LiveBank for retail

Banks have to face new digital contact demands from tech-savvy and high-maintenance customers. The answer is to provide them with the most convenient communication and collaboration platform.

LiveBank for corporate banking

Corporate clients need interactive support of a banking consultant available anytime, anywhere, on any device, 24/7. This is the standard for modern clients and banks aware of their needs.

LiveBank for wealth

News & Blog

Customer Experience, Product technology

Communication Bus: the key to efficient customer service in digital environment

Online customer service for frictionless customer journey LiveBank Communication Bus is a smart banking platform used for instant…

News

Ailleron delivers a new mobile app for SGB Group banks!

SGB Group provides its services to more than 1,5 million customers in 192 branches in Poland. Stable relationships…

19.05.2020

Mobile Banking, Banking Trends

Coronavirus on the Web: cybersecurity in the time of pandemic

Lie pandemic When coronavirus had been discovered in Europe for the first time, all the false information quickly…

23.04.2020

Banking Trends, Customer Experience

Want more? Visit our blog

All news

LiveBank is available for 150 million bank clients worldwide

"Clients don’t need to visit a bank anymore but have contact with a real person and might share documents with them."

Cezary Stypułkowski, CEO mBank download case study

"Today, bank transactions can be done at home via chat and audio and video conversations, during the day, in the evening, and on weekends. Easily and conveniently."

Video banking offers our customers convenience and a wide choice. This face-to-face contact will inevitably make bank branches redundant.

Karen Fawcett, CEO Retail Banking

intend to use Virtual Branch

of the bank’s offer

satisfied users worldwide

More than half of the customers declare their willingness to use Virtual Branch. Follow their needs. By providing video calls you will create human touch proposition, what maximizes your potential and increase sales in digital channels.

Almost all the bank’s offering can be transferred to the virtual channel and presented to your customers. They can receive direct advice from particular product specialist.

Satisfied customers using the Virtual Branch. Our latest technology supports clients worldwide, making their life easier, more convenient and thus increasing their satisfaction.

Learn more about LiveBank

Download the materials to find out why you should have LiveBank

Any questions?

Need quick hints? Feel free to contact us

Piotr Skrabski

General Manager +48 518 667 591 skrabski.piotr@ailleron.com

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Ailleron Company

Życzkowskiego 20 Street

Building Avia, 1st floor

31-864 Cracow

Did you know?

A virtual branch will work perfectly wherever efficient service is crucial

Insurance
companies

Financial
consulting

Investment
fund

Leasing
companies

Brokerage
house

LiveBank
Your virtual branch.