How to transform your contact center to the center of excellence
Global Overview Today, customers regularly contact banks using many different communication channels, sometimes alternating between them or using several…
With collaboration, communication, routing, recording and other features, you can design your own remarkable experience and get the most out of omnichannel.
Easily acquire and verify new customers and sell all kinds of products during a single call
Change the way you serve your client. Go omnichannel with “smarter” virtual branch assistance.
increases the conversion and optimizes costs
Customer in the center of attention 2020 caused a rapid change in customers’ preferred channels. As the restrictions…
We hope that this article serves as a good starting point for those looking to build a business…
"Clients don’t need to visit a bank anymore but have contact with a real person and might share documents with them."Cezary Stypułkowski, CEO mBank download case study
"Today, bank transactions can be done at home via chat and audio and video conversations, during the day, in the evening, and on weekends. Easily and conveniently."
Video banking offers our customers convenience and a wide choice. This face-to-face contact will inevitably make bank branches redundant.Karen Fawcett, CEO Retail Banking
43B Jana Pawła II Avenue
Podium Park II Building
A virtual branch will work perfectly wherever efficient service is crucial