Global Standard Chartered Bank has launched LiveBank solution at the United Arab Emirates and Kenya branches

Posted on Categories Blog, News

Launching LiveBank in more countries is the result of increasing interest in virtual branches, which allow banks to deliver high quality services in a modern and customer-driven format. This is another implementation of the virtual banking system developed by Ailleron, which already serves clients in Malaysia, Singapore, China, Taiwan and Hong Kong. Read more

LiveBank changes the face of the banking industry worldwide – another 9 countries on Polish technology’s expansion map

Posted on Categories News

LiveBank, the virtual banking system developed by Ailleron in Poland, will be implemented by international bank Standard Chartered for providing services to over 5 million customers in Asia, Africa and in the Middle East. To date, it is the largest operation of its kind carried out by an international bank [1]. The list of countries where the solution by Ailleron SA has already been implemented is gradually expanding. Read more

LiveBank gains market acceptance

Posted on Categories News

The virtual customer service of LiveBank is gaining more and more users, and an increasing number of banks which aim to gain the competitive advantage have decided to implement this solution. A year after mBank launched the Online Expert service in July 2013, 15% of all contact (estimated at a million) held with the bank were carried out with the use of the aforementioned video service. Read more

LiveBank supports services for deaf people

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The Supreme Audit Office has performed an audit of the 60 public institutions that citizens contact most often. More than 2.5 years after the Sign Language Act was passed, 52 percent of the audited entities have not implemented any solutions allowing for communication with deaf people. A commercial entity – Bank Zachodni WBK – became an example of good practice, thanks to LiveBank. Read more