Provide continuous access to help with Live Chat

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Whether we like it or not, money is a constant in our everyday lives. It shouldn’t thus come as a surprise that clients often want to contact their bank at unusual hours. If there are no consultants available when clients need one, they are likely to give up on trying to contact the bank altogether and soon forget what they even called for in the first place. But there is a way to ensure that clients always have access to the information they need without making them wait on a phone line when customer support agents are busy. Read more

The Future of Customer Service in Banking is (Almost) Here

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These days, some would find it hard to believe that not so much time ago, doing any kind of banking activity, including cash withdrawal, required people to pay their banks a personal visit. Over the years, banks have gradually evolved, offering their clients new ways to use banking services. However, those new ways, while convenient, could only offer a fraction of the possibilities a face-to-face meeting with a consultant does. Will the digital banking of the future still seek compromises between convenience and personalization? Or, perhaps, will it find a way around it? Read more

A new definition of security. Biometrics in digital banking

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Biometric technologies, such as finger vein or iris recognition, have been the mainstay of science fiction movies and literature for decades. Perhaps, that is why some people, including decision makers of financial institutions, think of them as mere curiosity.

When all the while, banks are already using their enormous potential to make banking more secure and convenient than ever before, gaining approval and appreciation from both individual and corporate customers. Let’s take a closer look at how biometrics redefines digital banking. Read more

Everyone’s future. Is there such a thing as accessibility in online banking?

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Online accessibility is hardly a new topic. The Internet, including websites and applications of banking institutions, have been successfully implementing various accessibility guidelines for people with disabilities for decades now. But there is a tremendous amount of work to be done – not just in terms of the implementation of guidelines, but also changing the mindset of everyone involved in creating online banking services. Read more

Accelerating sales and increasing customer satisfaction through live and real-time support

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There was a time, when people were excited by a light bulb. Fast forward a hundred years or so, and you would have a hard time impressing folks with even the most elaborate fireworks. The pace at which technology and customer expectations grow today is much greater than that. As a matter of fact, it’s so fast, that to satisfy your clients and move ahead of your competition, you have to act in real-time. Read more

Virtual customer service at Emirates National Bank of Dubai

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Emirates National Bank of Dubai – the leading bank in the United Arab Emirates – joined the ranks of customers of Krakow-based Ailleron. The virtual branch has become part of the modern on-line banking system, which allows the bank’s customers to be served “face to face” without having to visit a physical branch. LiveBank is also available via the bank’s mobile application. Read more

Global Standard Chartered Bank has launched LiveBank solution at the United Arab Emirates and Kenya branches

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Launching LiveBank in more countries is the result of increasing interest in virtual branches, which allow banks to deliver high quality services in a modern and customer-driven format. This is another implementation of the virtual banking system developed by Ailleron, which already serves clients in Malaysia, Singapore, China, Taiwan and Hong Kong. Read more

Citibank has selected LiveBank – implementing innovative virtual branches in 16 countries of APAC and EMEA regions

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Citibank has signed an agreement to implement Polish LiveBank technology, which will enable bank’s customers in 16 countries to benefit from virtual banking without leaving home. This is the first implementation of a virtual banking system on such a large scale in the world.

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Virtual banking. What are its characteristics?

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The changing habits of customers in how they use banking services are causing many new ideas that respond to the new consumer needs to appear. As more and more customers use services remotely, banks are developing self-service banking. One of the directions of development of virtual banking is a kind of bridge between the services provided at branches and internet banking.
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