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Choose your plan

Monthly Annual

  • LiveBank
    Basic

    10$ per user
    per month
    8$ per user
    per month

    Number of users: 1-20

    Buy now

    • Basic communication module

    • Basic case-based management

    • Basic workflow management

    • Security and compliance

    • Basic reporting and analytics

    • Audio and Video

    Check details

  • LiveBank
    Customer Support

    20$ per user
    per month
    15$ per user
    per month

    Number of users: 10 – unlimited

    Buy now

    • Full communication module

    • Full case-based management

    • Advanced workflow management

    • Full security and compliance

    • Full reporting and analytics

    • Audio and Video

    • Process creator

    Check details

  • LiveBank
    Sales

    30$ per user
    per month
    20$ per user
    per month

    Number of users: 10 – unlimited

    Buy now

    • Full communication module

    • Full case-based management

    • Advanced workflow management

    • Full security and compliance

    • Full reporting and analytics

    • Audio and Video

    • Process creator

    Check details

LiveBank Enterprise

Contact us for a custom quote tailored to your needs.

Contact us

The enterprise-class solution trusted by global banks

Full comparison

Check the features offered in particular plans and choose the one that best suits your needs.

    Channels

  • client application embedded in internet banking pages; it enables the contact between a client and the bank in a widget or popup window

    Website

    • Basic

    • Customer support

    • Sales

  • Mobile SDK for iOS and Android to embed LiveBank into the bank’s app

    Mobile app

    • Basic

    • Customer support

    • Sales

  • LiveBank-supported phone calls – an agent can receive calls in the app

    TNG

    • Basic

    • Customer support

    • Sales

    Add-on: +X$/user
  • LiveBank-supported e-mails – additional communication channel in the app

    E-mail

    • Basic

    • Customer support

    • Sales

    Communication

  • a client may contact the bank anonymously without logging into the banking system; this option also enables the prospects to contact the bank

    pre-login clients

    • Basic

    • Customer support

    • Sales

  • a client may contact the bank after logging into the banking system client data is extracted from the banking system and forwarded to the agent; interactions history is stored and available to both clients and agents

    post-login clients

    • Basic

    • Customer support

    • Sales

  • client login during an ongoing conversation

    client authentication during the interaction

    • Basic

    • Customer support

    • Sales

  • client-initiated communication

    inbound communication

    • Basic

    • Customer support

    • Sales

  • communication initiated by an agent who selects a person from a client list or interaction history

    outbound communication

    • Basic

    • Customer support

    • Sales

  • the history of conversations with an authenticated client is available to the client and agent even after the interaction has ended or during a subsequent interaction

    conversation history

    • Basic

    • Customer support

    • Sales

  • possibility of conducting a conversation in parallel on multiple client or agent devices

    seamless switch between devices

    • Basic

    • Customer support

    • Sales

  • user information (e.g. device, start page), basic personal details of logged in clients

    client data​

    • Basic

    • Customer support

    • Sales

  • possibility to embed a client application widget on many subpages on a website; a client can move between subpages without interrupting communication

    multiple pages support

    • Basic

    • Customer support

    • Sales

  • graphic information about chat message delivery, and read status

    message status

    • Basic

    • Customer support

    • Sales

  • customer satisfaction survey after the case is closed

    customer satisfaction follow-up survey

    • Basic

    • Customer support

    • Sales

  • a question to evaluate agnet’s performance during the conversation

    agent evaluation survey

    • Basic

    • Customer support

    • Sales

  • informing users about a new event in the app, e.g. a new message

    push notifications

    • Basic

    • Customer support

    • Sales

  • file transfer between agents and clients

    files exchange

    • Basic

    • Customer support

    • Sales

  • links and files prepared by an administrator to facilitate communication with a client

    predefined links and files sharing

    • Basic

    • Customer support

    • Sales

  • possibility to redirect a chat/audio/video conversation to another agent without interrupting the conversation

    transfer

    • Basic

    • Customer support

    • Sales

  • conducting conversations with several clients or advisors at the same time

    conference

    • Basic

    • Customer support

    • Sales

    Workflow management

  • possibility of managing users in the system

    unified staff management

    • Basic

    • Customer support

    • Sales

  • automated assignment of calls to particular agents to optimize the workload and quality of service

    smart routing

    • Basic

    • Customer support

    • Sales

  • possibility to create different customer support segments

    line of business separation

    • Basic

    • Customer support

    • Sales

  • creating teams of agents managed by a supervisor

    team organization

    • Basic

    • Customer support

    • Sales

  • an agent can chat simultaneously with several clients

    multi-chat

    • Basic

    • Customer support

    • Sales

  • API for integration with external routing

    external routing API

    • Basic

    • Customer support

    • Sales

  • possibility to set working hours, a client can leave a chat message anytime, but an agent will answer during working hours

    working hours configurator

    • Basic

    • Customer support

    • Sales

  • module for planning and arranging meetings with clients

    meeting scheduling

    • Basic

    • Customer support

    • Sales

  • possibility to create roles and modify permissions

    custom roles & permissions

    • Basic

    • Customer support

    • Sales

  • manual management of the interaction queue

    queue management

    • Basic

    • Customer support

    • Sales

    Audio and Video

  • possibility of conducting a conversation with a client in real time on audio and video channel

    supported audio and video

    • Basic

    • Customer support

    • Sales

  • a two-way screen view sharing

    screen sharing

    • Basic

    • Customer support

    • Sales

  • possibility to change communication channels during interaction to facilitate faster case resolution

    conversation upgrade

    • Basic

    • Customer support

    • Sales

  • possibility to blur the background or set a virtual one

    virtual backgrounds

    • Basic

    • Customer support

    • Sales

    Case-based management

  • possibility to aggregate communication with a client on a given issue

    case configuration

    • Basic

    • Customer support

    • Sales

  • tracking case progress by posting an adequate status

    case status

    • Basic

    • Customer support

    • Sales

  • a module containing all historical client cases; enables case management and auditing interactions at different access levels

    client cases archive

    • Basic

    • Customer support

    • Sales

  • prioritisation of issues and sorting issues by priority

    case priorities

    • Basic

    • Customer support

    • Sales

  • adding internal notes to issues and pinning them as pending

    notes and pinning

    • Basic

    • Customer support

    • Sales

  • dealing with more than one client case at a time

    multiple case handling

    • Basic

    • Customer support

    • Sales

    Process creator

  • designing processes using a set of configurable steps

    visual block process creator

    • Basic

    • Customer support

    • Sales

  • a client goes through an automated process without agent assistance

    automated process

    • Basic

    • Customer support

    • Sales

  • agent-assisted process

    availability of human support

    • Basic

    • Customer support

    • Sales

  • verification of the automated process by an agent

    additional verification

    • Basic

    • Customer support

    • Sales

    Application GUI Customisation

  • possibility to use one of several predefined themes for client application

    themes for client application

    • Basic

    • Customer support

    • Sales

  • chat widget compliant with WCAG 2.1 Level AA; supports screen readers, keyboard navigation, and is continuously improved

    accessibility compliance (WCAG AA)

    • Basic

    • Customer support

    • Sales

  • possibility to create customised themes and assign them to LOBs

    multi-brand customisation

    • Basic

    • Customer support

    • Sales

  • client application in multiple languages depending on the LOBs configuration

    multi-language support

    • Basic

    • Customer support

    • Sales

    Workflow optimisation

  • automatic messages to be sent to a client when initiating a conversation; the text can be configured by a bank employee with appropriate permissions

    customised greetings

    • Basic

    • Customer support

    • Sales

  • predefined responses for agents to use in conversations with clients to speed up communication

    canned responses

    • Basic

    • Customer support

    • Sales

  • agents can add their canned responses to the set of available responses

    agent’s canned responses

    • Basic

    • Customer support

    • Sales

  • LiveBank application for agents is available in many languages

    languages

    • Basic

    • Customer support

    • Sales

  • verification and correction of typed text

    spell-check & AutoCorrect

    • Basic

    • Customer support

    • Sales

  • display of user status; possibility to manually change the status, e.g. agent unavailability during a break

    availability status

    • Basic

    • Customer support

    • Sales

  • graphic elements and text information about connection waiting time, and inactive or queued interactions

    timers

    • Basic

    • Customer support

    • Sales

  • a list of clients assigned to a given agent, retrieved through integration with online banking

    assigned customer list

    • Basic

    • Customer support

    • Sales

    Security and compliance

  • secure communication with SSL encryption

    SSL Encryption​

    • Basic

    • Customer support

    • Sales

  • secure data (files, recordings, chat, etc.) stored in the system by encrypting it with private keys

    private key encryption

    • Basic

    • Customer support

    • Sales

  • defining domains which can be used to connect to the bank

    trusted domains

    • Basic

    • Customer support

    • Sales

  • all data is stored on servers in a region where your bank operates

    data center location

    • Basic

    • Customer support

    • Sales

  • space available for storing historical files and recordings

    history storage

    • Basic

    • Customer support

    • Sales

  • chat messages, audio and video recordings

    secure data & archiving

    • Basic

    • Customer support

    • Sales

  • possibility of implementing the product in the bank’s cloud or on a LiveBank subscription basis.

    private / Public Cloud

    • Basic

    • Customer support

    • Sales

  • integration with the bank’s Active Directory

    agent SSO​

    • Basic

    • Customer support

    • Sales

  • client login after integration with Banking SSO/ AD

    client SSO

    • Basic

    • Customer support

    • Sales

  • anonymisation of visible sensitive data

    sensitive Information redaction​

    • Basic

    • Customer support

    • Sales

  • a system for scanning files exchanged between clients and the bank to eliminate threats to the system

    antivirus for file sharing

    • Basic

    • Customer support

    • Sales

  • history of key events in the system e.g. import of new agents, deletion of a LOB

    audit logs

    • Basic

    • Customer support

    • Sales

    Reporting and Analytics

  • basic statistics on agent performance (status times, number of tasks/interactions)

    basic agent performance reports

    • Basic

    • Customer support

    • Sales

  • real-time dashboard with agent performance data

    LiveBank Advanced Analytics

    • Basic

    • Customer support

    • Sales

  • real-time dashboard with agent performance data

    real-time agent dashboard

    • Basic

    • Customer support

    • Sales

  • real-time dashboard with KPI statistics for a supervisor

    real-time KPI dashboard

    • Basic

    • Customer support

    • Sales

  • real-time overview dashboard for a supervisor (queues, agent statuses, number of tasks/interactions)

    real-time monitoring dashboard

    • Basic

    • Customer support

    • Sales

  • KPI reports, e.g. SL, AHT, AR, ASA/FRT, FCR

    KPI reports

    • Basic

    • Customer support

    • Sales

  • reports on agent/team performance results

    agent/team performance reports

    • Basic

    • Customer support

    • Sales

  • reports concerning cases

    cases reports

    • Basic

    • Customer support

    • Sales

  • reports concerning tasks (interactions)

    tasks reports

    • Basic

    • Customer support

    • Sales

  • reports concerning clients

    client reports

    • Basic

    • Customer support

    • Sales

  • reports on agent/team performance results (e.g., an agent in the context of a team)

    agent/team performance reports

    • Basic

    • Customer support

    • Sales

  • API – basic reports (task execution, basic agent statistics)

    basic reporting

    • Basic

    • Customer support

    • Sales

  • API – advanced reports

    advanced reporting

    • Basic

    • Customer support

    • Sales

    Product support

  • database of articles, instructions, manuals, etc.

    knowledge base

    • Basic

    • Customer support

    • Sales

  • contact with the LiveBank support team via a chat

    support via Chat (8/5/365)

    • Basic

    • Customer support

    • Sales

  • telephone and/or chat contact with the LiveBank support team

    support via Chat or Phone (24/7/365)

    • Basic

    • Customer support

    • Sales

  • high availability of the application as defined in an SLA

    high availability

    • Basic

    • Customer support

    • Sales

  • assignment of a contact person responsible for CS

    Dedicated Customer Success Advisor

    • Basic

    • Customer support

    • Sales

  • technical documentation API, integrations

    API/Dev site

    • Basic

    • Customer support

    • Sales

  • oboarding training for application users

    product training

    • Basic

    • Customer support

    • Sales

Test our solution or contact us to find out how LiveBank can help you

Schedule a demo Contact us