Choose your plan
Monthly
Annual
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Check details
LiveBank
Basic10$ per user
per month8$ per user
per monthNumber of users: 1-20
Buy now-
Basic communication module
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Basic case-based management
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Basic workflow management
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Security and compliance
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Basic reporting and analytics
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Audio and Video
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Check details
LiveBank
Customer Support20$ per user
per month15$ per user
per monthNumber of users: 10 – unlimited
Buy now-
Full communication module
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Full case-based management
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Advanced workflow management
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Full security and compliance
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Full reporting and analytics
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Audio and Video
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Process creator
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Check details
LiveBank
Sales30$ per user
per month20$ per user
per monthNumber of users: 10 – unlimited
Buy now-
Full communication module
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Full case-based management
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Advanced workflow management
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Full security and compliance
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Full reporting and analytics
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Audio and Video
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Process creator
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LiveBank Enterprise
Contact us for a custom quote tailored to your needs.
The enterprise-class solution trusted by global banks
Full comparison
Check the features offered in particular plans and choose the one that best suits your needs.
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client application embedded in internet banking pages; it enables the contact between a client and the bank in a widget or popup window
Website
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Basic
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Customer support
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Sales
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Mobile SDK for iOS and Android to embed LiveBank into the bank’s app
Mobile app
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Basic
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Customer support
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Sales
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LiveBank-supported phone calls – an agent can receive calls in the app
TNG
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Basic
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Customer support
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Sales
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LiveBank-supported e-mails – additional communication channel in the app
E-mail
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Basic
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Customer support
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Sales
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Channels
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a client may contact the bank anonymously without logging into the banking system; this option also enables the prospects to contact the bank
pre-login clients
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Basic
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Customer support
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Sales
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a client may contact the bank after logging into the banking system client data is extracted from the banking system and forwarded to the agent; interactions history is stored and available to both clients and agents
post-login clients
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Basic
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Customer support
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Sales
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client login during an ongoing conversation
client authentication during the interaction
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Basic
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Customer support
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Sales
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client-initiated communication
inbound communication
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Basic
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Customer support
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Sales
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communication initiated by an agent who selects a person from a client list or interaction history
outbound communication
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Basic
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Customer support
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Sales
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the history of conversations with an authenticated client is available to the client and agent even after the interaction has ended or during a subsequent interaction
conversation history
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Basic
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Customer support
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Sales
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possibility of conducting a conversation in parallel on multiple client or agent devices
seamless switch between devices
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Basic
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Customer support
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Sales
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user information (e.g. device, start page), basic personal details of logged in clients
client data​
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Basic
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Customer support
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Sales
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possibility to embed a client application widget on many subpages on a website; a client can move between subpages without interrupting communication
multiple pages support
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Basic
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Customer support
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Sales
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graphic information about chat message delivery, and read status
message status
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Basic
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Customer support
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Sales
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customer satisfaction survey after the case is closed
customer satisfaction follow-up survey
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Basic
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Customer support
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Sales
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a question to evaluate agnet’s performance during the conversation
agent evaluation survey
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Basic
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Customer support
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Sales
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informing users about a new event in the app, e.g. a new message
push notifications
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Basic
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Customer support
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Sales
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file transfer between agents and clients
files exchange
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Basic
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Customer support
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Sales
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links and files prepared by an administrator to facilitate communication with a client
predefined links and files sharing
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Basic
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Customer support
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Sales
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possibility to redirect a chat/audio/video conversation to another agent without interrupting the conversation
transfer
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Basic
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Customer support
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Sales
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conducting conversations with several clients or advisors at the same time
conference
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Basic
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Customer support
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Sales
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Communication
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possibility of managing users in the system
unified staff management
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Basic
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Customer support
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Sales
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automated assignment of calls to particular agents to optimize the workload and quality of service
smart routing
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Basic
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Customer support
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Sales
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possibility to create different customer support segments
line of business separation
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Basic
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Customer support
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Sales
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creating teams of agents managed by a supervisor
team organization
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Basic
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Customer support
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Sales
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an agent can chat simultaneously with several clients
multi-chat
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Basic
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Customer support
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Sales
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API for integration with external routing
external routing API
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Basic
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Customer support
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Sales
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possibility to set working hours, a client can leave a chat message anytime, but an agent will answer during working hours
working hours configurator
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Basic
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Customer support
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Sales
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module for planning and arranging meetings with clients
meeting scheduling
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Basic
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Customer support
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Sales
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possibility to create roles and modify permissions
custom roles & permissions
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Basic
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Customer support
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Sales
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manual management of the interaction queue
queue management
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Basic
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Customer support
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Sales
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Workflow management
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possibility of conducting a conversation with a client in real time on audio and video channel
supported audio and video
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Basic
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Customer support
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Sales
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a two-way screen view sharing
screen sharing
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Basic
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Customer support
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Sales
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possibility to change communication channels during interaction to facilitate faster case resolution
conversation upgrade
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Basic
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Customer support
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Sales
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possibility to blur the background or set a virtual one
virtual backgrounds
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Basic
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Customer support
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Sales
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Audio and Video
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possibility to aggregate communication with a client on a given issue
case configuration
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Basic
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Customer support
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Sales
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tracking case progress by posting an adequate status
case status
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Basic
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Customer support
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Sales
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a module containing all historical client cases; enables case management and auditing interactions at different access levels
client cases archive
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Basic
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Customer support
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Sales
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prioritisation of issues and sorting issues by priority
case priorities
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Basic
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Customer support
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Sales
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adding internal notes to issues and pinning them as pending
notes and pinning
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Basic
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Customer support
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Sales
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dealing with more than one client case at a time
multiple case handling
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Basic
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Customer support
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Sales
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Case-based management
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designing processes using a set of configurable steps
visual block process creator
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Basic
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Customer support
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Sales
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a client goes through an automated process without agent assistance
automated process
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Basic
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Customer support
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Sales
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agent-assisted process
availability of human support
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Basic
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Customer support
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Sales
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verification of the automated process by an agent
additional verification
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Basic
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Customer support
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Sales
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Process creator
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possibility to use one of several predefined themes for client application
themes for client application
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Basic
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Customer support
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Sales
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chat widget compliant with WCAG 2.1 Level AA; supports screen readers, keyboard navigation, and is continuously improved
accessibility compliance (WCAG AA)
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Basic
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Customer support
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Sales
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possibility to create customised themes and assign them to LOBs
multi-brand customisation
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Basic
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Customer support
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Sales
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client application in multiple languages depending on the LOBs configuration
multi-language support
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Basic
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Customer support
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Sales
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Application GUI Customisation
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automatic messages to be sent to a client when initiating a conversation; the text can be configured by a bank employee with appropriate permissions
customised greetings
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Basic
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Customer support
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Sales
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predefined responses for agents to use in conversations with clients to speed up communication
canned responses
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Basic
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Customer support
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Sales
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agents can add their canned responses to the set of available responses
agent’s canned responses
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Basic
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Customer support
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Sales
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LiveBank application for agents is available in many languages
languages
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Basic
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Customer support
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Sales
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verification and correction of typed text
spell-check & AutoCorrect
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Basic
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Customer support
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Sales
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display of user status; possibility to manually change the status, e.g. agent unavailability during a break
availability status
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Basic
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Customer support
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Sales
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graphic elements and text information about connection waiting time, and inactive or queued interactions
timers
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Basic
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Customer support
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Sales
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a list of clients assigned to a given agent, retrieved through integration with online banking
assigned customer list
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Basic
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Customer support
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Sales
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Workflow optimisation
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secure communication with SSL encryption
SSL Encryption​
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Basic
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Customer support
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Sales
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secure data (files, recordings, chat, etc.) stored in the system by encrypting it with private keys
private key encryption
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Basic
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Customer support
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Sales
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defining domains which can be used to connect to the bank
trusted domains
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Basic
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Customer support
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Sales
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all data is stored on servers in a region where your bank operates
data center location
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Basic
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Customer support
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Sales
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space available for storing historical files and recordings
history storage
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Basic
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Customer support
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Sales
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chat messages, audio and video recordings
secure data & archiving
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Basic
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Customer support
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Sales
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possibility of implementing the product in the bank’s cloud or on a LiveBank subscription basis.
private / Public Cloud
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Basic
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Customer support
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Sales
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integration with the bank’s Active Directory
agent SSO​
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Basic
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Customer support
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Sales
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client login after integration with Banking SSO/ AD
client SSO
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Basic
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Customer support
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Sales
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anonymisation of visible sensitive data
sensitive Information redaction​
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Basic
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Customer support
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Sales
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a system for scanning files exchanged between clients and the bank to eliminate threats to the system
antivirus for file sharing
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Basic
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Customer support
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Sales
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history of key events in the system e.g. import of new agents, deletion of a LOB
audit logs
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Basic
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Customer support
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Sales
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Security and compliance
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basic statistics on agent performance (status times, number of tasks/interactions)
basic agent performance reports
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Basic
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Customer support
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Sales
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real-time dashboard with agent performance data
LiveBank Advanced Analytics
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Basic
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Customer support
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Sales
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real-time dashboard with agent performance data
real-time agent dashboard
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Basic
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Customer support
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Sales
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real-time dashboard with KPI statistics for a supervisor
real-time KPI dashboard
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Basic
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Customer support
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Sales
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real-time overview dashboard for a supervisor (queues, agent statuses, number of tasks/interactions)
real-time monitoring dashboard
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Basic
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Customer support
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Sales
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KPI reports, e.g. SL, AHT, AR, ASA/FRT, FCR
KPI reports
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Basic
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Customer support
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Sales
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reports on agent/team performance results
agent/team performance reports
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Basic
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Customer support
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Sales
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reports concerning cases
cases reports
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Basic
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Customer support
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Sales
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reports concerning tasks (interactions)
tasks reports
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Basic
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Customer support
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Sales
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reports concerning clients
client reports
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Basic
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Customer support
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Sales
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reports on agent/team performance results (e.g., an agent in the context of a team)
agent/team performance reports
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Basic
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Customer support
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Sales
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API – basic reports (task execution, basic agent statistics)
basic reporting
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Basic
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Customer support
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Sales
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API – advanced reports
advanced reporting
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Basic
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Customer support
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Sales
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Reporting and Analytics
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database of articles, instructions, manuals, etc.
knowledge base
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Basic
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Customer support
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Sales
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contact with the LiveBank support team via a chat
support via Chat (8/5/365)
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Basic
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Customer support
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Sales
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telephone and/or chat contact with the LiveBank support team
support via Chat or Phone (24/7/365)
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Basic
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Customer support
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Sales
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high availability of the application as defined in an SLA
high availability
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Basic
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Customer support
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Sales
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assignment of a contact person responsible for CS
Dedicated Customer Success Advisor
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Basic
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Customer support
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Sales
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technical documentation API, integrations
API/Dev site
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Basic
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Customer support
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Sales
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oboarding training for application users
product training
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Basic
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Customer support
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Sales
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