What's New?

The latest LiveBank version integrates system notifications, ensuring that agents and specialists working outside the app receive real-time alerts for new client activities directly on their desktops. This enhancement guarantees no client interaction is overlooked, supporting timely and effective customer service, even when working across multiple applications.

We’re excited to introduce New Reports and Statistics in the latest LiveBank update, designed to offer even more accurate monitoring of customer interactions. By separating queue widgets from direct calls, businesses can now analyze different communication channels with greater precision. Additionally, we’ve expanded the available data to include comprehensive insights into logged-in agents, providing a deeper understanding of team performance and enabling more effective resource management. These enhancements offer businesses deeper insights into customer engagement, supporting better decision-making and performance optimization.

The Reports Module has undergone a significant redesign, delivering both visual and functional improvements. Based on customer feedback, our UX/UI team has enhanced the user interface for more intuitive report navigation. The updated interface makes it easier to find the data you need, when you need it. With new advanced reporting features, users can now analyze data faster and more accurately. This update helps businesses extract actionable insights quickly, freeing up time to focus on making better business decisions.

We’re introducing a new feature that allows administrators to fully manage and customize over 100 standard platform messages, including welcome texts and key communications. This feature empowers businesses to modify these messages without the need for support, ensuring faster and more efficient updates. Administrators can also maintain multiple versions of messages, tailored to different language requirements. With this streamlined process, businesses can deliver timely and agile communications to their clients.