Last Contact Agent (ORA) – Intelligent Call Routing for Better Customer Experience
Solutions
By Use Case
Customer Onboarding
Onboarding Journey with eKYC Integration
Sales
Livebank for Sales
Mortgage
LiveBank for Mortgage
Customer support
LiveBank for CS
By Industry
Personal banking
In-branch experience online
Wealth Management
Personalised expert services
SME & Corporations
Customer service for small and medium-sized enterprises
Leasing
Empower Your Leasing Experience with Omnichannel Leasing Solution
LiveBank Insurance
AI-driven insurance engagement platform
By Business Initiative
Optichannel
Communicate through the optimal channel for customer
Digital Contact Center
Seamless Customer Service with Easy Intergration
Virtual Branch
Drive more sales online
Moving to cloud
Banking transformation with top security standards
Human-AI synergy
Strategy integrating human and AI capabilities
Product
Digital Channels
Chat, Audio, Video, Social & Phone
Meetings & Collaboration
Multiconference, Screen Sharing, CoBrowsing, Scheduling
Monitoring & Recording
Effective Communication Tools
AI Tools
AI Assistant, Video Bot
Identification and eSignature
Identity Verification and eSignature Platform
eKYC
Easy onboarding
Analytics & Reporting
Power of data about your clients
Workflow & Case Management
Workflow management tool for efficiency and convenience
Outbound management
Proactive communication manager
EN
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