LiveBank has been implemented at Bank Millennium to enhance and expand its remote customer service capabilities within an omnichannel model. The solution enables real-time online sales, advisory, and service processes powered by video communication, chat, screen sharing, and secure document exchange – all without losing the human, relationship-driven nature of customer interactions.
The platform has been designed for gradual implementation and scalable growth across financial institutions. LiveBank allows banking advisors to schedule online meetings and then operate through a new channel integrated directly into online and mobile banking. This model ensures a seamless transition between customer touchpoints throughout a single process.
LiveBank operates in a Software as a Service model on cloud infrastructure. Its cloud architecture provides high availability, flexibility, and the ability to further develop the platform as the scale of remote service channels grows.
“LiveBank is designed as a platform that enables financial institutions to develop remote customer service in a secure, scalable, and compliant way. Our solution helps create a seamless omnichannel experience without losing the human touch,” emphasizes Ireneusz Liberacki, General Manager of LiveBank at Ailleron S.A.
The LiveBank platform meets the financial sector’s security and compliance requirements. All components are developed in line with current regulations, and the platform undergoes regular security audits, penetration testing, and independent system resilience assessments.
LiveBank also enables the platform to be extended with AI-powered tools that support advisors and enhance the quality of customer interactions. These modules are optional components that can be introduced based on each financial institution’s needs and internal AI readiness.
“LiveBank is built as a future-ready technology platform that enables financial institutions to leverage advanced AI tools supporting advisors in their daily work and elevate the quality of customer service. Our AI Assistant – including features such as AI Helper and AI Prompter – operates in a controlled environment, ensuring full data governance and regulatory compliance, while reducing response times and enabling more precise answers,” adds Ireneusz Liberacki, General Manager of LiveBank at Ailleron S.A.
