The case study presentation, recorded at Finovate Europe in London, showcases how LiveBank and ING Bank revolutionized the mortgage journey through a customer-centric, digital-first approach. Highlighting a 60% increase in digital engagement, the presentation emphasizes the use of video appointments and seamless technology to enhance convenience. It details how this transformation not only streamlined processes but also boosted customer satisfaction, achieving a 4.8 rating. The session is available on-demand for those interested in transforming their mortgage services digitally. Fill the form below to get access.
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Transforming Mortgage Journey: LiveBank and ING Case Study from Finovate Europe
Discover how LiveBank and ING transformed the mortgage experience through digital innovation. In this brief case study from Finovate Europe, learn how video appointments and streamlined processes increased customer engagement and satisfaction, creating a more efficient and customer-friendly mortgage journey. Watch the full presentation to see how digital-first strategies can enhance your financial services.