Case studies
We take pride in our deployments. But don't just take our word for it - read the case studies below to see how our clients achieve their business goals with LiveBank.
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ING Bank Śląski partnered with Ailleron to embark on a transformative journey aimed at modernizing its mortgage application process. Through a strategic agreement, both entities initiated the implementation of the LiveBank Platform solution, leveraging Ailleron's expertise and public cloud technology in a Software-as-a-Service (SaaS) model. This approach not only accelerated the product launch but also enhanced project flexibility, marking a pivotal shift towards a more agile and customer-centric banking experience.
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Citibank has signed an agreement to implement Polish LiveBank technology, which will enable bank's customers in 16 countries to benefit from virtual banking without leaving home. This is the first implementation of a virtual banking system on such a large scale in the world.
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Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the […]
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Ailleron, a Krakow-based fintech company, which in 2013 implemented a LiveBank virtual branch at mBank under the name of Ekspert Online (Online Expert), enriched it with new, useful functionalities. Recently, the bank’s customers have been able to communicate with the Experts via a video channel, even when using their mobile devices, and the bank’s employees […]
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LiveBank will allow the largest Greek bank to create an e-branch service [1] – an innovative form of customer service that uses virtual advisors. This is yet another leader of a local banking sector which has decided to meet the needs of its customers by deciding to cooperate with the Cracovian company. Piraeus Bank is […]
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All case studies
Santander Leasing Case Study: Enhancing Customer Service with the LiveBank SaaS Platform
Santander Leasing, a leader in the leasing industry, recognized the growing need to modernize its customer service approach in response to rapidly evolving market conditions. By implementing the LiveBank SaaS platform, the company achieved significant advancements in digital communication, operational efficiency, and customer satisfaction.
LiveBank transformed ING Bank’s online mortgage journey
ING Bank Śląski partnered with Ailleron to embark on a transformative journey aimed at modernizing its mortgage application process. Through a strategic agreement, both entities initiated the implementation of the LiveBank Platform solution, leveraging Ailleron's expertise and public cloud technology in a Software-as-a-Service (SaaS) model. This approach not only accelerated the product launch but also enhanced project flexibility, marking a pivotal shift towards a more agile and customer-centric banking experience.
LiveBank takes Greek bank into a new era of customer service
LiveBank will allow the largest Greek bank to create an e-branch service [1] – an innovative form of customer service that uses virtual advisors. This is yet another leader of a local banking sector which has decided to meet the needs of its customers by deciding to cooperate with the Cracovian company. Piraeus Bank is […]
LiveBank revolutionizing Chinese Standard Chartered branches
Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the […]
Citibank has selected LiveBank – implementing innovative virtual branches in 16 countries of APAC and EMEA regions
Citibank has signed an agreement to implement Polish LiveBank technology, which will enable bank's customers in 16 countries to benefit from virtual banking without leaving home. This is the first implementation of a virtual banking system on such a large scale in the world.
mBank’s Expert Online
Ailleron, a Krakow-based fintech company, which in 2013 implemented a LiveBank virtual branch at mBank under the name of Ekspert Online (Online Expert), enriched it with new, useful functionalities. Recently, the bank’s customers have been able to communicate with the Experts via a video channel, even when using their mobile devices, and the bank’s employees […]