LiveBank
benefits
Keep a client in mind
LiveBank facilitates a smooth and safe client migration to digital channels by embedding customer support functionalities like audio and video calls, a chat, and messaging apps in e-banking to enable immediate contact. Routing to an expert agent, collaboration tools such as screen-sharing or co-browsing support digital end-to-end processes, and eKYC streamlines client onboarding.
Keep a client in mind
Plug and play
LiveBank ensures a quick one-point integration of digital and traditional customer touchpoints with various back-end banking systems such as CRMs, databases, or file repositories and enables aggregation of dispersed client information and communication history.
Plug and play
Scale the system as you go
In a dynamic financial services environment, responsiveness to changes and needs is essential. LiveBank provides the flexibility of scaling. You may effortlessly add or cancel licences depending on the number of agents you need at the given moment. You can also introduce new features or integrate more communication channels over time.
Scale the system as you goSolve your problems with LiveBank
How to make digital banking friendly to all clients?
Customise your digital banking experience and embrace inclusivity by providing for all client needs.
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Availibility of service
Empower digital banking by embedding support channels to assist your clients when needed – from audio and video calls to messaging apps.
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User friendliness
Ensure an intuitive UX and easy navigation across all digital channels.
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Collaboration tools
Offer digital hand-holding to less confident users and walk them through the banking processes with collaboration tools such as screen sharing, co-browsing, and file exchange.
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Feedback collection
Survey clients to gather information about their satisfaction with digital banking, track trends, and adapt solutions to their needs.
How to effectively digitise banking processes?
The success of digitisation depends on how well it serves clients and helps bank employees generate revenue.
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Synergy
Empower your digital banking with a customer support model combining automated online eKYC processes and human assistance when needed.
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System modelling
Leverage the flexibility of adding and deactivating communication channels so that clients can contact the bank at their convenience.
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Frictionless processes
Use all remote support channels to smoothly guide clients through end-to-end banking processes and reduce the churn rate.
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Smart use of resources
Enable qualified agents to conduct sales and upselling activities through digital channels.
How to use additional customer support channels to improve digital banking?
To make e-banking friendly and ensure that processes end in conversion, adopt a journey-based approach to customer experience.
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Remote service
Structure a customer journey that helps clients achieve their goals in the most effective flow without visiting a brick-and-mortar branch.
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Customer centricity
Design end-to-end processes based on digital banking and use different communication channels to model the customer journey.
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Human touch
Provide clients with appropriate information and guidance, and ensure immediate human assistance at the right points of the process.
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Analytics
Track, analyse and personalise the cross-channel experience.
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Customer satisfaction
enhanced NPS, CSAT, CES indicators
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System friendliness
higher ratings for online banking
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Smooth migration to digital
increased number of active
e-banking users
See what success with LiveBank looks like
See all case studies-
Citibank has selected LiveBank – implementing innovative virtual branches in 16 countries of APAC and EMEA regions
Citibank has signed an agreement to implement Polish LiveBank technology, which will enable bank’s customers in 16 countries to benefit from virtual banking without leaving home. This is the first implementation of a virtual banking system on such a large scale in the world.
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LiveBank revolutionizing Chinese Standard Chartered branches
Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the […]
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LiveBank takes Greek bank into a new era of customer service
LiveBank will allow the largest Greek bank to create an e-branch service [1] – an innovative form of customer service that uses virtual advisors. This is yet another leader of a local banking sector which has decided to meet the needs of its customers by deciding to cooperate with the Cracovian company. Piraeus Bank is […]
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