Success Story: ING Enhances SME and Corporate Banking with LiveBank’s Digital Solutions

This success story highlights how ING transformed customer interactions in its SME and corporate banking sectors using LiveBank’s innovative digital solutions. Just three months after launch, 1 in 5 customer engagements now occur via chat, with a customer satisfaction rating soaring to 4.8/5. By integrating omnichannel communication tools – chat, video, and audio – ING enhanced service efficiency, built stronger client relationships, and secured its position as a leader in digital banking for SMEs and corporate clients.
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Success Story: ING Enhances SME and Corporate Banking with LiveBank’s Digital Solutions

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