Virtual branch for online banking
Maximise sales results with existing resources
LiveBank
virtual branch
for banking
benefits
Boost Sales through Digital Customer Service
LiveBank goes beyond traditional chat interactions by providing agents with unparalleled visual context through screen sharing and co-browsing capabilities. This empowers agents to provide a level of personalized attention that rivals face-to-face interactions, allowing them to understand customer needs deeply and tailor sales pitches accordingly.
Boost Sales through Digital Customer Service
Increase conversion rates
Support your bank’s sales and upselling by making services available to prospects through voice or video calls, and messaging apps. Help your prospects become clients using collaboration tools such as screen sharing, co-browsing, and file exchange. With an outbound communication feature, LiveBank promotes a proactive approach to sales.
Increase conversion rates
Streamline the onboarding process
Streamlining the onboarding process is crucial for reducing churn rates and seizing sales opportunities. Enhance client acquisition and minimize onboarding duration by implementing efficient and secure ID verification through digital channels
Streamline the onboarding processSolve your problems with LiveBank’s virtual branch
How to increase the effectiveness of sales in digital channels?
Realise the full potential of sales in digital channels and support end-to-end processes.
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Omnichannel
Give clients access to digital banking whenever they need and wherever they are via integrated communication channels such as chat, audio and video calls, or text messages.
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Human touch
Combine self-service with human assistance and assign cases to the most competent agents using the routing function.
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Automation
Provide secure onboarding with eKYC functions such as remote ID verification and authentication, and close the sale in a single online session.
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Prospecting
Improve prospecting by flagging cases with the highest sales potential, and enable initiation of outbound interactions.
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Collaboration tools
Employ collaboration tools such as co-browsing, screen-sharing, or file exchange to guide clients through the online process from start to finish.
How to proactively offer banking services and products to clients?
A proactive sales approach is a prerequisite for high conversion and achieving targeted KPIs. Use LiveBank to build close relations with your clients.
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Proactivity
Outbound chat communication that empowers agents to approach clients at the optimal moment
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Scheduling
The possibility to arrange a virtual meeting with a client
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Flexibility
Real-time or asynchronous communication
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Collaboration tools
Collaboration tools such as files or links exchange, screen sharing, or graphical tools to support face-to-face remote support
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Increased revenue
recovery of lost sales
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Cost efficiency
reduced client acquisition cost
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Effective sales
increased lead conversion rate
See what success with LiveBank looks like
See all case studies-
Citibank has selected LiveBank – implementing innovative virtual branches in 16 countries of APAC and EMEA regions
Citibank has signed an agreement to implement Polish LiveBank technology, which will enable bank’s customers in 16 countries to benefit from virtual banking without leaving home. This is the first implementation of a virtual banking system on such a large scale in the world.
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LiveBank revolutionizing Chinese Standard Chartered branches
Standard Chartered Bank, which has more than 1,200 branches in over 70 countries, has launched the LiveBank virtual banking system developed by the Cracovian company Ailleron in their Chinese branches. The bank had already implemented this pilot solution in Malaysia and Singapore, and the rapid adoption of LiveBank by users in the region opened the […]
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LiveBank takes Greek bank into a new era of customer service
LiveBank will allow the largest Greek bank to create an e-branch service [1] – an innovative form of customer service that uses virtual advisors. This is yet another leader of a local banking sector which has decided to meet the needs of its customers by deciding to cooperate with the Cracovian company. Piraeus Bank is […]
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Our clients say it best
Discover the LiveBank Interaction Platform in Action
