Vice President of LiveBank solution was asked to give an interview connected with most significant drivers supporting fintech industry – what should banks do to please customers?
How to improve customer service in FinTech?
As digitalization process is developing, more and more advanced tools are appearing to fulfill customer’s needs. Nontheless the market is challenging and require more complex products and services, ones which demand sophisticated approach – only the use of advanced technology can ensure with such products. The strong digital factor is highly wanted both for financial institutions and their customers – world is changing so that our expectations also do change. Customers want to have every service close at hand always and without redundant bother. They are faithful to their bank as long as it doesn’t rest on laurels and keeps enhancing its services. That’s why keeping up and constant improvement are so necessary – to keep customers cherished and as a consequence gain their loyalty.
What is powering fintech industry most right now? The answer is simple – well-thought-out strategies and innovations. Check out an interview with General Manager of LiveBank to get to know how to satisfy customers, providing them with best-class digital solutions. Click below to read the entire interview:
Find out also why banks need a cloud-based customer service system!
