LiveBank blog

30 April 2026 Canada Through the Lens of the LiveBank Team – Lessons for Europe’s Financial Sector from Across the Atlantic

Our team – Ireneusz Liberacki, Mateusz Wierzbiński, Małgorzata Bąk, Michał Pomykała, Wojciech Pióro, and Alberto Pereira – spent their recent trip to Canada discussing how to meet the needs of diverse customer segments across different business scenarios and within the context of branch requirements. Let’s bring together their observations on how customer expectations in North America differ from those seen in Europe, as well as how bank branches in Canada operate today and the role they play in the modern banking landscape.

03 March 2026 Kiosks and Video Banking – How Traditional Bank Branches Are Becoming Digital Advisory Hubs?

Video kiosks are now playing an important role in the digital evolution of the banking sector, seamlessly combining traditional in-person services with the convenience of digital banking. In the latest article, let's take a look at how video kiosks are becoming part of the banking network.

12 May 2025 How to Improve Customer Experience at Insurance with chat and voice platform

When people reach out to their insurer, they’re often dealing with stressful situations, filing a claim, navigating a policy, or seeking urgent support. That’s why offering fast, personalized, and reliable communication is more important than ever. And this is exactly where chat and voice solutions for insurance come into play.

17 March 2025 Six ways for banks to better serve small-business clients

Small businesses, big potential — and even bigger frustration with banking.Small and medium-sized enterprises (SMEs) are the lifeblood of the European economy: they represent 99% of all EU businesses, provide two-thirds of jobs, and contribute 57% of the EU’s gross value added. Despite this economic muscle, many SMEs feel underserved by traditional banking systems.

26 February 2025 How can banks effectively digitize SME customer service? Practical insights from ING implementation  

Digital transformation in banking is not just about implementing new tools—it’s about redefining the customer service approach. The SME segment, which includes businesses with diverse needs, requires flexible solutions and modern communication methods. 

31 January 2025 Customer Service Communication Tips for Banking

If you’re looking for customer service communication tips for banking, you are in the right place. At LiveBank, we are committed to improving customer service and banking experience by providing you with a customer engagement platform. Our experts prepared a list of tips that will help you streamline your communication with clients and achieve better results. Read on to learn more!