LiveBank blog

Learn about our big ideas, gain fascinating insights and immerse yourself in the world of digital communication technology for the banking sector.

How banks manage to sell complex financial products remotely

Electronic banking has moved most transactional operations into digital channels. The benefits for the customer are better access to their finances and time savings. For banks, the benefits are the cost savings - the number of bank branches closed in the past decade is 82,000. The remaining branches focus on servicing more complex products, such as mortgage loans or investment products. Are we, therefore, on the brink of a revolution in social communication, in which we no longer require the other person to make time for us to speak with them?

Read more
Human conversations in digital banking — A relic of the past or a rebirth?

We are witnessing profound changes in how customers use banking services. There has been a shift toward everything virtual. From retail to professional services to health and education, almost all sectors offer all or part of their services online. Customers’ attitudes have changed, and they now prefer to have the option to take care of business online.

Read more
Why banks need a Cloud-based customer service system

Cloud-based software offers a technical stack as well as the opportunity to engage customers at a new level. The borders between traditional retail banking and fintech companies no longer exist in today's financial landscape. Customers now have more digital habits than they did five or even two years ago. Customers want a consistent experience across digital platforms and touchpoints. They want the major functions to be right in front of their eyes.

Read more
Case-based management – how does it help bank teams?

Every day, thousands of customers contact bank advisors with questions about products they have or they want to hear about the latest bank offers and digital trends. These customers want to settle their cases in the most efficient way possible. Furthermore, their expectations regarding the quality and speed of service are rising consistently every year.

Read more
LiveBank Amplified with Conversational AI

Ailleron’s LiveBank has redefined contemporary banking by providing the financial sector with the premier communication hub, combining cutting-edge innovations with practical, reliable tools that deliver rewarding customer experiences at a fraction of the cost of traditional banking strategies.

Read more
Future Banking Trends To Keep An Eye On

As innovations in technology spread throughout the world, banks embarked on paths of rapid change which have gathered pace and will continue into 2020 and beyond. Disruptive technologies, including AI, machine learning, and robotics process automation are going to determine future successes and provide a wide range of opportunities.

Read more
Why Omnichannel stays stubbornly on banking’s radar

Written by Piotr Skrabski, General Manager and Mateusz Grys, Customer Success Expert at LiveBank. Omnichannel. A word we’ve heard repeatedly in banking circles that still has a lot of clout. Its place, at the crossroads of “mobile-first”, “digitalisation”, and “customer-centricity”, makes it easy to see why it still has relevance. Besides this, “omnichannel banking” holds […]

Read more
Will Virtual Branch work for your bank?

LiveBank is an omnichannel communication and collaboration hub for banks that aggregate all communication channels like text chat, video and audio. LiveBank provides retail banks secure and friendly contact channels for its clients. This synergy of technology and people enriches communications and establishes the grounds for the digitalization of bank processes. As result of LiveBank […]

Read more
5 ways to boost online sales in banking

The number of people using digital channels to access their services is on the rise. However, the banks are sometimes struggling to seize the opportunity created by this sudden shift in customers’ preferences. Boosting the sales is now easier than ever before — provided that your institution has the right tools to do it. Discover […]

Read more
Customer support in a digital world of banking

Digital transformation has long been in the agendas of all the major banking strategies. It is not hard to see why – customers are eager to operate in the digital world, and they tend to fulfill their needs there. They also expect banks to follow in their footsteps. Because of that, more and more financial […]

Read more
How to transform your contact center to the center of excellence

Today, customers regularly contact banks using many different communication channels, sometimes alternating between them or using several simultaneously. Customers want consistency regardless of the type of communication, and so a well-integrated omnichannel system is needed to ensure that continuity is in place.

Read more

Test our solution or contact us to find out how LiveBank can help you