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Fresh from the vibrant energy of Money20/20 in Las Vegas, the LiveBank Team brings back a treasure trove of insights that illuminate the unfolding path of banking innovation. Our discussions centered around the harmonious fusion of technology (AI Baking) and human touch in banking. The days spent at Money20/20 went beyond mere trend-spotting, offering a profound exploration into the transformative synergy shaping the future of banking.Read more
Fresh from the vibrant energy of Money20/20 in Las Vegas, the LiveBank Team brings back a treasure trove of insights that illuminate the unfolding path of banking innovation. Our discussions centered around the harmonious fusion of technology (AI Baking) and human touch in banking. The days spent at Money20/20 went beyond mere trend-spotting, offering a profound exploration into the transformative synergy shaping the future of banking.
Explore some insights from FTB and Ailleron Technological Breakfast. Delve with us into the evolving landscape of Polish bank branches, discuss the role of technology, and highlight the importance of customer-centric solutions. Discover how modernization is enhancing competitiveness, customer satisfaction, and operational efficiency in the banking sector. Gain valuable insights into the critical aspects of […]
LiveBank is not just a product anymore, it is a complete service that we offer to banks. It is not only the implementation of the solution, but also the implementation of the bank's employees and teaching them step by step how LiveBank can support them in everyday processes and how to increase the bank's results using our solution.
ING customers can now take advantage of remote service thanks to the cooperation of ING Bank Śląski with LiveBank Cloud. It is a very fruitful cooperation, we have the pleasure not only to implement the product, but also to conduct post-implementation workshops with the bank's employees. Read about the details below.
We are witnessing profound changes in how customers use banking services. There has been a shift toward everything virtual. From retail to professional services to health and education, almost all sectors offer all or part of their services online. Customers’ attitudes have changed, and they now prefer to have the option to take care of business online.
Cloud-based software offers a technical stack as well as the opportunity to engage customers at a new level. The borders between traditional retail banking and fintech companies no longer exist in today's financial landscape. Customers now have more digital habits than they did five or even two years ago. Customers want a consistent experience across digital platforms and touchpoints. They want the major functions to be right in front of their eyes.
Every day, thousands of customers contact bank advisors with questions about products they have or they want to hear about the latest bank offers and digital trends. These customers want to settle their cases in the most efficient way possible. Furthermore, their expectations regarding the quality and speed of service are rising consistently every year.
Ailleron’s LiveBank has redefined contemporary banking by providing the financial sector with the premier communication hub, combining cutting-edge innovations with practical, reliable tools that deliver rewarding customer experiences at a fraction of the cost of traditional banking strategies.
As innovations in technology spread throughout the world, banks embarked on paths of rapid change which have gathered pace and will continue into 2020 and beyond. Disruptive technologies, including AI, machine learning, and robotics process automation are going to determine future successes and provide a wide range of opportunities.
Written by Piotr Skrabski, General Manager and Mateusz Grys, Customer Success Expert at LiveBank. Omnichannel. A word we’ve heard repeatedly in banking circles that still has a lot of clout. Its place, at the crossroads of “mobile-first”, “digitalisation”, and “customer-centricity”, makes it easy to see why it still has relevance. Besides this, “omnichannel banking” holds […]